How long does it takes to fix parking ticket machines in Barnet

The request was partially successful.

Ife Fatunase

Dear Barnet Borough Council,

Please could you send me a list of all the parking ticket machines that were reported broken in Barnet between December 1, 2010 and February 14, 2011.

Please include
- Location of ticket machine
- Date the fault was reported
- Who reported the fault (member of public or parking warden)
- Date machine was repaired

Could you also add how often (or not) all parking ticket machines are serviced in the Borough

Yours faithfully,

Ife Fatunase

Parking Quality and Customer Service, Barnet Borough Council

Dear Ife Fatunase,

Freedom of Information Act 2000

I acknowledge your request for information received on 15^th February
2011.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days (15^th March
2011) as defined by the Freedom of Information Act 2000, subject to the
information not being exempt or containing a reference to a third party.

If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, e.g. language, audio, large
print, etc. then please let me know.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

There may be a fee payable for this information. This will be considered
and you will be informed if a fee is payable.

Any future correspondence you may have in relation to this matter should
be sent to

Vikki Hatfield, Environment and Operations, Parking Process, London
Borough of Barnet, North London Business Park, Oakleigh Road South, London
N11 1NP.

Yours sincerely

Vikki Hatfield

Information Team Leader

Parking Service

Environment and Operations

London Borough of Barnet,

North London Business Park, Oakleigh Road South, London N11 1NP

Tel: 020 8359 4604

Barnet Online: www.barnet.gov.uk

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Parking Quality and Customer Service, Barnet Borough Council

1 Attachment

Dear Ife Fanunase,

Freedom of Information Act 2000

I am writing in respect of your enquiry for information held by the
Authority under the provisions of the Freedom of Information Act.

Please find the information you requested enclosed. If you have any
queries concerning the information please contact me at the supplied
address.

Please could you send me a list of all the parking ticket machines that
were reported broken in Barnet between December 1, 2010 and

February 14, 2011.

Please include

- Location of ticket machine

- Date the fault was reported

- Who reported the fault (member of public or parking warden)

- Date machine was repaired

Please see attached spreadsheet for all the information requested above.

Could you also add how often (or not) all parking ticket machines are
serviced in the Borough?

Currently we do not service the machines at specific times, all
maintenance carried out is reactive, therefore, as soon as we receive
notification of a faulty pay and display machine we arrange an engineer to
visit and assess the damage. Were possible we would repair there and then
otherwise once we have received the parts needed we would arrange to
replace as soon as possible.

If you are unhappy with the way your request for information has been
handled, you can request a review by writing to the FOI Officer at: The
London Borough of Barnet, North London Business Park, Oakleigh Road South,
London, N11 1NP ([1]email [Barnet Borough Council request email]).

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at: The
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF (telephone: 08456 30 60 60 or 01625 54 57 45; website:
[2] www.ico.gov.uk).

There is no charge for making an appeal.

Yours sincerely

Vikki Hatfield

Information Team Leader

Parking Service

Environment and Operations

London Borough of Barnet, North London Business Park, Oakleigh Road
South, London N11 1NP

Tel: 020 8359 4604

Barnet Online: [1]www.barnet.gov.uk

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