How Effective is our Local Government Ombudsman and Social Care service?

Charles Carrington

Dear The Local Government and Social Care Ombudsman,
Can you please state, after reaching the end of Tameside Council's Stage 2
Complaints Procedure, how many complaints were submitted to the Ombudsman
in the last seven years; and how many of those referrals, by the
complainant to the Ombudsman, were successful i.e, the Ombudsman found for
the complainant, and against Tameside Council?

Yours faithfully,

Charles Carrington

FOI Officer, The Local Government and Social Care Ombudsman

1 Attachment

Thank you for your email.  If you are making a request for information,
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FOI Officer, The Local Government and Social Care Ombudsman

2 Attachments

Our ref: 22/153

           

Please quote reference 22/153 when contacting us about this request for
information.

 

If telephoning, please contact: 0330 403 4629

Email address: [1][LGSCO request email]

 

 

Dear Charles Carrington

 

INFORMATION ACCESS REQUEST – REFERENCE 22/153

 

Thank you for your request for information received on 07 October 2022.

 

Your request has been recorded as:

 

Can you please state, after reaching the end of Tameside Council's Stage 2
Complaints Procedure, how many complaints were submitted to the Ombudsman
in the last seven years; and how many of those referrals, by the
complainant to the Ombudsman, were successful i.e, the Ombudsman found for
the complainant, and against Tameside Council?

 

We aim to respond to all requests within 20 working days. You can
therefore expect our response to be issued on or before 04 November 2022.

 

As your request was received electronically, our response will be issued
electronically.

 

To reduce the risk of your email provider considering our emails as spam,
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Information on how to do this is on our website:

 

[2]How to ensure you receive our emails - Local Government and Social Care
Ombudsman

 

Please see our Privacy Notice for those making information access requests
at:

[3]https://www.lgo.org.uk/privacy

 

 

Yours sincerely

 

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Lydia Barrow I Access to Information Assistant

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Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[6]www.lgo.org.uk

 

 

 

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FOI Officer, The Local Government and Social Care Ombudsman

3 Attachments

Dear Charles Carrington

 

INFORMATION ACCESS REQUEST – REFERENCE 22/153

 

Please find attached my response to your request for information which I
received on 07 October 2022.

 

 

Yours sincerely

 

[1]A picture containing text, clipart Description automatically generated

 

Lydia Barrow I Access to Information Assistant

[2]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[3]www.lgo.org.uk

 

 

 

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Charles Carrington

Dear The Local Government and Social Care Ombudsman,
Re: "By email only: [email address]; Our ref: 22/153"
Thank you for your reply, which was late with no apology, which just about sums up your attitude.
Your Excel charts appear to conflate two factors (Complaints & Enquiries).
I realise I am not as clever as you obviously are, but how can I extract the information I have requested with such a chart?

Lastly, and with respect, I find the performance of the Ombudsman, in my limited experience as a journalist, absolutely appalling.
Thank you,
Yours faithfully,

Charles Carrington

FOI Officer, The Local Government and Social Care Ombudsman

1 Attachment

Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.

 

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint.

 

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers.

 

If your email is about an existing complaint please email your
investigator or call 0300 061 0614.

 

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted.

 

 

[2]another test with borders

 

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FOI Officer, The Local Government and Social Care Ombudsman

2 Attachments

Dear Charles Carrington

 

INFORMATION ACCESS REQUEST – REFERENCE 22/153

 

Thank you for your email dated 02 November 2022.

 

I would like to clarify that your request was received on 07 October 2022.
In my acknowledgement, dated 10 October 2022, I explained we aim to
respond to all requests within 20 working days and that you could expect
my response on or before 04 November 2022.

 

My response to you was sent on 02 November 2022, which was within 20
working days. More information about this can be found here: [1]How
organisations should respond to your request | ICO

 

If you are unhappy with the response I have provided, you can seek a
review through our internal complaint’s procedure. You need to do this
within two months of the date of the response and the information on how
to do this was at the bottom of the response letter.

 

 

Yours sincerely

 

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Lydia Barrow I Access to Information Assistant

[3]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[4]www.lgo.org.uk

 

 

NOTICE - This message contains information intended only for the use of
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Charles Carrington

Dear The Local Government and Social Care Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of The Local Government and Social Care Ombudsman's handling of my FOI request 'How Effective is our Local Government Ombudsman and Social Care service?'.

Thank you for your reply, but you have not explained how I may extract the information I require from the XL sheet when the figures there are conflated, as I explained earlier.

If you can do this, then I do not require an Internal Review; otherwise, please go ahead.

Lastly, thank you for your assistance thus far.

Kind regards,

Charles Carrington.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Charles Carrington

FOI Officer, The Local Government and Social Care Ombudsman

1 Attachment

Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.

 

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint.

 

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers.

 

If your email is about an existing complaint please email your
investigator or call 0300 061 0614.

 

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted.

 

 

[2]another test with borders

 

NOTICE - This message contains information intended only for the use of
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Jackie York, The Local Government and Social Care Ombudsman

3 Attachments

Dear Charles Carrington

 

Please find attached letter.

 

Regards

 

Jackie York  ( pronouns: she/her/hers) Team Coordinator

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Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4722

www.lgo.org.uk

 

Please note I do not work on Friday’s

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Andrew Hobley, The Local Government and Social Care Ombudsman

2 Attachments

Dear Mr Carrington

 

Please find attached the decision on your information appeal.

 

Yours sincerely

 

Andrew Hobley I Assistant Ombudsman

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Listen - Understand - Communicate - Learn

Direct: 0330 403 4725  [mobile number]

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