How does the Home Office deal with reports of BRPs that are not received?

az made this Freedom of Information request to Home Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Home Office should have responded by now (details). You can complain by requesting an internal review.

az
Delivered

Dear Home Office,

When a BRP is reported as not received after 10 working days via your online form, what process is followed to determine the reasons for the delay?

If an issue cannot be resolved immediately, what response is given to the customer, and after how long is the issue reviewed?

What are the most common causes recorded for the delays in the issue of the BRPs?

Yours faithfully,
AZ

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FOI Requests, Home Office

AZ,

Please be aware that we have decided to handle your correspondence of 21 September outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:
https://ico.org.uk/media/for-organisatio...

We will provide an answer to your query, but it will be answer outside of the provisions of the Act.  You should expect to receive a response in due course.

Thank you,

P. Zebedee
FOI Requests
Home Office

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