Dear Department for Work and Pensions,
1. I understand claimants can make a claim for financial redress for maladministration against the DWP. Please provide me with any recorded information held by the DWP stating exactly what constitutes maladministration. Including the contact details of the relevant government department: email address, telephone number and physical address.
2. I have been advised that this can only be done through the Jobcentre where I am registered, is this correct?
3. Please me provide with all the guidance used by DWP staff when processing and/or challenging a claim for financial redress. Please also include copies of template forms completed by DWP staff and claimants in this process, including screenshots of electronic forms. Thank you.
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Dear Henry King,
I am writing in response to your request for information, received 7
Your response is attached.
DWP Operations FOI Team
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