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How can members of the public know the difference in Ambulance from Emergency to none Emergency

Freeman Mayordo made this Freedom of Information request to South Western Ambulance Service NHS Foundation Trust

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Dear South Western Ambulance Service NHS Foundation Trust,

1) With the Obstruction act 2007 in mind, Would a member of the public asking a Ambulance crew if they could please move slightly in order for traffic to flow be reasonable to ask your staff? Or would this be classed as Obstruction?

1A) Can your Ambulance crews block private roads private land for unreasonable amount of time or would it be reasonable to make sure your crews move to a more reasonable parking spot to allow traffic to flow?

1B) Can your Ambulance crews block Public roads for unreasonable amount of time or would it be reasonable to make sure your crews move to a more reasonable parking spot to allow traffic to flow?

1C) Do you allow your crews to wait extra long times with patients inside there homes, so not to be waiting outside A&E in que?

2) Can you explain how members of the public are able to know the difference between a Emergency ambulance and a none Emergency ambulance? Meaning when NO Blue lights or hazards are being shown?

3) If no blue lights are showing and no hazard lights showing would it be reasonable for a member of the public to ask politely a crew if it would be possible to park more sensible to allow people to drive by.

Yours faithfully,

Freeman Mayordo

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Freeman Mayordo

 

Thank you for your request for information regarding driving protocols
which we received on 11 January 2018.

 

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation.You will see from this that we are not
obliged to generate information we do not already hold in order to provide
what we are asked for, such as by collating data or formulating direct
answers to questions, but you are entitled to receive copies of records
(or extracts from them) that contain the information you have requested.

 

We will research the information you have requested and we will respond
providing what we hold no later than 08 February 2018 in accordance with
the timescales set by the Act.

 

We will inform you if:

a) We are unable to provide you with any of the information you have
requested, and explain the reason for this; and

b) Any fee that is payable for the information we are able to provide.

 

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

 

Regards

 

Debbie

 

Debbie Bridge | Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

 

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Information Governance, South Western Ambulance Service NHS Foundation Trust

3 Attachments

Dear Freeman Mayordo

 

I refer to our acknowledgement on 12 January 2018 of your request for
information regarding driving protocols under the provisions of the
Freedom of Information Act.  We are able to provide the information below:

 

We are aware that  due to the format of our standard FOI response where
the information is tabled as part of the body of an email these can come
out a little strangely on the What Do They Know website so I have also
attached the response in a word document for your convenience.

 

Information requested Our Response

 
1)  With the Obstruction act 2007 As advised in our acknowledgement
in mind, Would a member of the under FOI legislation we are not
public asking a Ambulance crew if obliged to formulate direct answers to
they could please move slightly in questions but you are entitled to
order for traffic to flow be receive copies of records (or extracts
reasonable to ask your staff? Or from them) that contain pertinent
would this be classed as information. We have attached a copy
Obstruction? of our Driving Policy it is currently
going through its scheduled review but
  the attached version is considered
valid until any amendments have been
through formal approval.

 

In addition we comply with the
exemptions detailed in the UK
Ambulance Services Emergency Response
Drivers Handbook copies of which are
available for purchase from a number
of sources.

 
2) Can your Ambulance crews block See Q1
private roads private land for
unreasonable amount of time or
would it be reasonable to make sure
your crews move to a more
reasonable parking spot to allow
traffic to flow?

 
3) Can your Ambulance crews block See Q1
Public roads for unreasonable
amount of time or would it be
reasonable to make sure your crews
move to a more reasonable parking
spot to allow traffic to flow?

 
4) Do you allow your crews to wait This is not a practice we recognise or
extra-long times with patients support.
inside their homes, so not to be
waiting outside A&E in que?  

  Crews may be on scene quite
legitimately for extended periods
contacting local health care providers
to ascertain if local support could be
made available to patients to enable
them to remain at home where this is
considered to be in the best interests
of the patient. The final outcome may
be that they do have to be taken to
hospital if local assistance cannot be
provided.

 
5) Can you explain how members of South Western Ambulance Service no
the public are able to know the longer operates any Patient Transport
difference between an Emergency Service contracts we therefore
ambulance and a none Emergency consider all vehicles with our
ambulance? Meaning when NO Blue branding to be emergency ambulances.
lights or hazards are being shown?

 
6) If no blue lights are showing See Q1
and no hazard lights showing would
it be reasonable for a member of
the public to ask politely a crew
if it would be possible to park
more sensible to allow people to
drive by.

 

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request. 

 

However, if you are dissatisfied with our response, you also have the
right to make use of the following complaints procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

 

Regards

 

Debbie

 

Debbie Bridge | Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

 

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Description: Description: cid:image002.png@01CE740E.A2570860

Sign up [2]https://secure.membra.co.uk/swambapplica... to be a
member now!

 

Direct Line 01392 261594| Fax  | Web [3]www.swast.nhs.uk  | E-Mail
[4][email address]
Abbey Court, Eagle Way, Exeter EX2 7HY

 

References

Visible links
2. Our Webpage
https://secure.membra.co.uk/swambapplica...
3. Our Webpage
http://www.swast.nhs.uk/
4. mailto:%[email address]

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