How can I know that your staff are best trained to respond to requests for help?

General Medical Council did not have the information requested.

Dear General Medical Council,

Background to FOI query;

Due to my being too ill to progress civil action against an NHS Trust (an agency whose Complaints Manager had already admitted negligence but then withheld the recording of that mediation meeting from my former lawyer and my advocate's ever since) I was blocked in progressing my right to justice.

By 2015, the Trust, a Cambridge based law firm and NHS lawyers organised 6 appointments with a Doctor in order for me to go over my medical files and try to resolve the false data that had littered my medical records since 2007 and possibly since 1995.

Unfortunately, the Doctor that was assigned to me was the first Doctor who I had lodged my NHS Complaint with in 2009. I told her that my GP had stopped listening to me after my former employers had telephoned him and mislead him in 2008.

I had resigned my teaching post in 2008 due to a number of factors including exhaustion.

But my inability to resolve the local gossip in a town that I had just moved to was a challenge without a family or a familiar network of old friends to speak up for me. Those who did meet or write to the Council Tax Services had their feedback side-lined and the cycle of maladministration became too much to manage without the access to health care that I had sought since from the NHS since 2007.

My complaint was based on the fact that I did not have two children in care and if the NHS had allowed me to view my records, I could resolve the false profiling in a community that I had just moved to. For example, when I did finally access my medical files, the first page of my medical records confirmed that I had a miscarriage over 20 years ago

This means that the Doctor who failed to progress my complaint that I was the victim of false profiling in 2009 is the same Doctor who I was expected to return to for help and guidance after failing to engage 27 Government Departments into helping me resolve the False Profiling on me for 7 years ago.

The more I protested about the false data, the more determined the Council Tax services and other agencies were in their efforts to try to section me. In 2012, Suffolk Constabulary succeeded in detaining me for over 6 hours due to this false profiling.

I invite you to review the FOI's that I have made on here in order that you might have some empathy for the cruel DATA HELL that I have been subjected to since first asking my GP whether I could review my records.

I share the above background with you because if I was going to report my concerns to another so called regulator/ commission/ health & safety reviewer/ ombudsman, I want assurances that the GMC will do it's best to protect my health and assist me in keeping good mental hygiene should I wish to report a dodgy Doctor.

Questions;

A) What protocols and procedures do you have in place in order that GMC staff do not subject the complainant to the same trauma that they received from NHS staff, Doctors, Complaints Managers, CQC, Monitor,POWhER, MPs and The Parliamentary Health Service Ombudsman?

B) What training is in place for the "one thousand staff" to ensure that vulnerable members of the public are not subjected to another cycle of Public Servants who have no empathy or insight into the trauma a patient feels when being forced to report a Doctor.

C) What help do GMC staff get in order that they do not become arrogant, condescending, complacent or cruel in their response to requests for help from NHS service users?

D) How does the GMC monitor criticisms against it on Social Media? For example, I belong to the PHSO Pressure Group and last month I was warned from trying to engage your organisation into reviewing my case. You understand that my FOI's on here are due to these warnings from respected members of the group concerned me.

But as a former Public Servant, I still hold hope that ONE agency responsible for helping to raise standards in the NHS might actually be genuine.

Footnote;
The above questions are a direct consequence of my failure to resolve the NHS maladministration progressed against me since 2007.

Yours faithfully,

Fiona Watts

@magnacarta300
 #lawcommipo

FOI, General Medical Council

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Information access team

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Email: [GMC request email]

Telephone: 0161 923 6365

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FOI, General Medical Council

Dear Ms Watts

 

Your information request – F16/8563/SW

 

Thank you for your email dated 22 November.

 

How we will consider your request

 

We’re going to look at your request under the Freedom of Information Act
2000 (FOIA). The FOIA gives us 20 working days to respond but we’ll come
back to you as soon as we can. 

 

Who to contact

 

Simon Willis will be handling your request. If you have any questions you
can call him on 0161 923 6310 or email him at [1][email address].

 

Yours sincerely

Miss Sadie Jones

Information Assistant

[2][email address]

0161 250 6889

 

General Medical Council

3 Hardman Street

Manchester

M3 3AW

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Simon Willis (0161 923 6310), General Medical Council

1 Attachment

Dear Ms Watts,

 

Your information access request - F16/8563/SW

 

Thank you for your email dated 22 November 2016. I’ve considered your
request under the Freedom of Information Act 2000 (FOIA). I note that you
have since submitted a further request on 29 November 2016 which I will
respond to shortly.

 

As explained previously, the FOIA provides members of the public with a
right to access recorded information held by a public body. We cannot
advise on specific scenarios or comment on actions of other organisations.

 

I am unable to respond to your questions A and B as these fundamentally
relate to your personal views about other organisations and no recorded
information that we hold will be suitable for disclosure in the context of
your request.

 

In respect of Question C, all GMC staff are offered both mandatory and
optional learning and development opportunities which are relevant to
their roles, including various communication and customer service
training; however, please note that these are not tailored specifically
for handling concerns of NHS service users.

 

As for Questions D, although we don’t systematically monitor doctors’ use
of social media, we do monitor for feedback on our work, including
criticisms. We report this to staff across the organisation to inform our
continuous improvement. Where appropriate, we respond to comments on
social media if giving factual information and/or up-to-date data
clarifies our work. We appreciate that social media allows people to
express their opinion and doesn’t always require a response from us. 

 

If however, someone tells us they want to make a complaint about the GMC
on social media, we follow the GMC’s complaints policy
([1]http://www.gmc-uk.org/about/contactus/co...). We
don’t normally discuss fitness to practise investigations and related
issues, as outlined in our social media policy
([2]http://www.gmc-uk.org/about/contactus/14...).

 

Who to contact

 

I hope you find this information useful.

 

Yours sincerely

 

Simon Willis

Information Access Officer

Resources & Quality Assurance Directorate

Direct Dial: 0161 923 6310

Email: [3][email address]

 

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Dear Simon Willis (0161 923 6310),

Unfortunately, your response is disappointing to read and lacks the transparency required under UK data laws.
So far, you have written nothing that gives me confidence that your organisation is fit for purpose to approach.

Yours sincerely,

Fiona Watts

@magnacarta300

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