How are bus companies rewarded for senior bus passes

Terence Banham made this Freedom of Information request to Norfolk County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Norfolk County Council,
How are bus companies rewarded for senior bus passes ? I have never been asked for my destination when using mine.

Yours faithfully,
Terry Banham

Information Management, Norfolk County Council

5 Attachments

Good Afternoon,


Freedom of Information Act 2000 – Information Request ENQ-256035-H1K3W5


Thank you for your request for information under the Freedom of
Information Act 2000 received on 23 July 2018.


Lewis Freeman will be dealing with your request.
We have up to 20 days in which to deal with your request. If we require
clarification regarding your request, we will contact you to explain this.
The 20 working day period will then start from the day that we receive
your clarification.
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Please also be aware that, if the requested information contains
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Should you have any queries regarding your request, please contact the
team by email [1][email address] or by telephone
01603 222661.


Yours sincerely,


Sarah Cooper, Business Support Assistant

Information Compliance Team

Dept: 01603 222661

Room B18, County Hall, Norwich

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Gedge, Emma, Norfolk County Council

Dear Mr Banham

Freedom of Information Request ENQ-256035-H1K3W5

I refer to your request for information dated 23 July 2018 and am now in a position to respond to your request.

You asked:
"How are bus companies rewarded for senior bus passes ? I have never been asked for my destination when using mine."

Our response:
This information is available to you from the Department for Transport website. For this reason, Norfolk County Council would normally choose to refuse your request using the exemption in section 21 of the Freedom of Information Act 2000.

However, I am able to tell you that the link to the relevant document is and the sections that apply to funding and reimbursement start at 1.55.

If you are dissatisfied with our handling of your request you have the right of appeal through the Council’s internal review procedure by setting out the grounds of your appeal in writing to:

[email address]
or Information Compliance Team
County Hall
Martineau Lane

An appeal should be submitted within 40 working days of the date of this notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the complaints procedure, you may apply to the Information Commissioner under Section 50 of the Act for a decision whether your request for information has been dealt with in accordance with the requirements of Part I of the Act. Contact details as follows:-

First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF
E-mail: [email address]

This response will be published without identifying any personal data on the Norfolk County Council Freedom of Information website

Yours sincerely

Emma Gedge
Information Management Service
Norfolk County Council
County Hall
Martineau Lane

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