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Housing Repairs and Maintenance Policy

Gwen Swinburn made this Freedom of Information request to City of York Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Dear City of York Council,
Please provide your housing repairs and maintenance policy document(s) including the last 2 versions, dates they were updated and when members approved these.
I could not find anything for York but located this for Lincoln.

https://democratic.lincoln.gov.uk/docume...

Please also provide the date/schedule for the next update.

Thank you

Yours faithfully,

Gwen Swinburn

Information Governance - CYC, City of York Council

1 Attachment

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For information:

 

·        The timescale for responding to Freedom of Information Act (FOIA)
and Environmental Information Regulation (EIR) requests is up to 20
working days. We will contact you promptly if we need you to clarify your
request or an extension to complete a public interest test.

 

·        The timescale for responding to requests for a review, for FOIA
or EIR responses, is up to 20 working days. You are also able to contact
the Information Commissioner Office (ICO) contact details below:

 

·        The timescale for responding to your rights in relation to
personal data eg: subject access to records (SAR) request, is up to 1
month. We will contact you promptly if we require further information from
you, or an extension.

 

·        The timescale for responding to requests for a review, of
responses to your rights regarding personal data, is up to 1 month. You
are also able to contact the ICO, contact details below:

 

·        If after we complete our investigation and reply to you with our
findings, you still remain dissatisfied you can contact the ICO:

 

Phone:  0303 123 1113 or via their [1]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [2]Contact us | ICO

·        You can find more information about how we deal with Freedom of
Information Requests at:

 

[3]Make a freedom of information request – City of York Council

 

·        You can find the Corporate Governance Team Privacy Notice at:

 

[4]https://www.york.gov.uk/privacy/Corporat...

 

Regards

 

Corporate Governance Team

 

 

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Information Governance - CYC, City of York Council

1 Attachment

Dear Ms Swinburn,

 

Please see below the response to your enquiry under the Freedom of
Information Act (FOIA).

 

Request:

 

Please provide your housing repairs and maintenance policy document(s)
including the last 2 versions, dates they were updated and when members
approved these.

 

Please also provide the date/schedule for the next update.

 

Response:

 

Our repairs policy can be found here:
[1]https://www.york.gov.uk/downloads/file/2...

 

It was approved at an Exec Member decision session in September 2018 -
[2]Agenda for Decision Session - Executive Member for Housing and Safer
Neighbourhoods on Thursday, 20 September 2018, 2.00 pm (york.gov.uk)

 

No policy was in place prior to this and therefore there are not previous
versions to refer to.

 

We are reviewing the current policy through discussions with stakeholders.
It is hoped that a revised policy will be taken forward for Executive
Member consideration in 2024.

 

If you are dissatisfied with our response you have the right to ask for an
independent review of how your enquiry was handled and responded to. This
can be done by contacting us at [3][City of York Council request email]
within 40 working days of receiving your response, stating your reason(s)
why you are dissatisfied.

 

If you remain dissatisfied following the internal review response you can
contact the Information Commissioner, contact details below:

 

Phone:  0303 123 1113 or via their [4]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [5]Contact us | ICO

 

Kind regards,

 

| Information Governance Advisor.
t: 01904 554145 | e: [6][City of York Council request email]

 

City of York Council  |  Corporate Governance Team

West Offices  | Station Rise | York YO1 6GA

[7]www.york.gov.uk | [8]facebook.com/cityofyork | [9]@CityofYork

 

 

You can find information about how the Corporate Governance Team uses your
personal information at

 

[10]https://www.york.gov.uk/privacy/Corporat...

 

 

 

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Dear City of York Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of City of York Council's handling of my FOI request 'Housing Repairs and Maintenance Policy'.

Thank you, on page 3 you mention other policies apply to leaseholders/RTB but did not supply them, I assumed you would but accept I didn’t abc the request. Can you please provide these in addition. Can you confirm where on the website these are available.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

Yours faithfully,

Gwen Swinburn

Information Governance - CYC, City of York Council

1 Attachment

Thank you for your email.  Please note this is an automatically generated
receipt to let you know we have received your email.

 

For information:

 

·        The timescale for responding to Freedom of Information Act (FOIA)
and Environmental Information Regulation (EIR) requests is up to 20
working days. We will contact you promptly if we need you to clarify your
request or an extension to complete a public interest test.

 

·        The timescale for responding to requests for a review, for FOIA
or EIR responses, is up to 20 working days. You are also able to contact
the Information Commissioner Office (ICO) contact details below:

 

·        The timescale for responding to your rights in relation to
personal data eg: subject access to records (SAR) request, is up to 1
month. We will contact you promptly if we require further information from
you, or an extension.

 

·        The timescale for responding to requests for a review, of
responses to your rights regarding personal data, is up to 1 month. You
are also able to contact the ICO, contact details below:

 

·        If after we complete our investigation and reply to you with our
findings, you still remain dissatisfied you can contact the ICO:

 

Phone:  0303 123 1113 or via their [1]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [2]Contact us | ICO

·        You can find more information about how we deal with Freedom of
Information Requests at:

 

[3]Make a freedom of information request – City of York Council

 

·        You can find the Corporate Governance Team Privacy Notice at:

 

[4]https://www.york.gov.uk/privacy/Corporat...

 

Regards

 

Corporate Governance Team

 

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
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Information Governance - CYC, City of York Council

1 Attachment

Dear Ms Swinburn,

 

I have now completed a review of how the council has responded to your
request for information under the Freedom of Information Act and can
provide the following response.

 

• You were concerned that the original response did not provide links to
additional policies mentioned in repairs policy for council tenants.

 

Please find below a link to the councils Leaseholder Manual:

 

[1]https://www.york.gov.uk/downloads/file/2...

[2]https://www.york.gov.uk/leaseholders

 

Apologies this was not included in the original response.

 

If you remain dissatisfied you can now contact the Information
Commissioner, contact details below:

 

Phone:  0303 123 1113 or via their [3]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [4]Contact us | ICO

Kind regards,

 

 

Information Governance Advisor.
t: 01904 554145 | e: [5][City of York Council request email]

 

City of York Council  |  Corporate Governance Team

West Offices  | Station Rise | York YO1 6GA

[6]www.york.gov.uk | [7]facebook.com/cityofyork | [8]@CityofYork

 

 

You can find information about how the Corporate Governance Team uses your
personal information at

 

[9]https://www.york.gov.uk/privacy/Corporat...

 

 

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

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We don't know whether the most recent response to this request contains information or not – if you are Gwen Swinburn please sign in and let everyone know.