Housing Management Software

The request was successful.

Dear St Helens Metropolitan Borough Council,

- Who is your Housing Management Software supplier?

- When does the contract expire?

Yours faithfully,

Andy Ledger

St Helens Metropolitan Borough Council

Form Submission

Hello Andy Ledger,

Thank you for contacting St.Helens Borough Council.

We have now received your Freedom of Information Request and it has been
assigned to one of our staff to review and reply to you.

Your reference number for this enquiry is 8880-4510-6571-7118

Please quote this reference in any future correspondence with us
concerning this matter.

In accordance with the Act, a response will be sent to you within 20
working days from the date following the receipt of the request.

If you are already registered to our Customer Portal you will be able to
track the progress of your enquiry by logging into your account

[1]MyAccount

If you haven’t already registered with us it’s easy to do, simply follow
the instructions on screen

[2]Register on our Customer Portal!

Please note - you will only be able to track enquiries through the
Customer Portal which were made whilst you are logged into your account

Many thanks

St Helens Borough Council

References

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1. https://www.sthelens.gov.uk/login
2. https://www.sthelens.gov.uk/register

Anthony Williams, St Helens Metropolitan Borough Council

Hi Andy
Who is your Housing Management Software supplier? Civica
When does the contract expire? We are in the process of updating to
Civica's new cloud based system
Thanks
Please Note: I only work 2 days per week on a flexible basis, I will reply
to any emails on my return.
Tony Williams | Project Lead Officer | Senior Environmental Health
Officer 
Place Services | St.Helens Council |Regulatory Services |PO Box 512 |St
Helens |WA10 9JX 
[mobile number] | Email:  [email address] | Website:
[1]www.sthelens.gov.uk
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References

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1. http://www.sthelens.gov.uk/

St Helens Metropolitan Borough Council

Form Submission

Hello Andy Ledger,

Thank you for submitting your report to us and we can now advise that your
case has now been closed with the following outcome: All data disclosed

Where applicable we have included a short update with this email so that
you can see a summary of the action that has been taken so far to address
the issue you have reported.

Action taken: Anthony Williams ​
[FOI #1056719 email] ​ Hi Andy Who is your Housing
Management Software supplier? Civica When does the contract expire? We are
in the process of updating to Civica's new cloud based system Thanks
Please Note: I only work 2 days per week on a flexible basis, I will reply
to any emails on my return. Tony Williams | Project Lead Officer | Senior
Environmental Health Officer Place Services | St.Helens Council
|Regulatory Services |PO Box 512 |St Helens |WA10 9JX [mobile number]
| Email: [email address] | Website: www.sthelens.gov.uk

You can still review the case details using the link below.

Reference: 8880-4510-6571-7118

[1]MyAccount

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complete our short survey and help us deliver the best experience to you -
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us

Many thanks

St Helens Borough Council

References

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2. https://applications02.sthelens.gov.uk/C...