Dear Mr Davids

 

Your request for information ref: SOT-126140

 

Thank you for your request for information about housing voids and the
waiting list for housing.  Your request was received by the Information
Rights Team on 09 February 2024.  This is being dealt with under the terms
of the appropriate Information Rights legislation.

 

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will be required to pay this before we deal
with your request.

 

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

 

You should expect to receive a response to your request on or before 08
March 2024 in line with the legislation's 20 working day statutory
deadline.

 

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

 

If you have any queries about this email please do not hesitate to contact
us.

 

You can find details of how we handle your personal information by
visiting [2]www.stoke.gov.uk/dataprotection

 

Yours sincerely

 

Information Rights Team

 

Information Rights

Floor 4 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

e [3][Stoke on Trent City Council request email]

 

This message and any attachments are intended for the sole use of the
addressee and may contain information which is privileged, confidential or
classified up to OFFICIAL-SENSITIVE and it must be handled accordingly.
Unless you are the named addressee (or authorised to receive it for the
addressee) you may not copy or use this email or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately.

The views and opinions given may not reflect those of the City Council.
Unless this message states it, nothing in its contents should be taken as
an offer or acceptance, forming any contractual obligations.

We accept no liability for any damages, loss or costs resulting from any
reliance placed on the contents of this message.

All email traffic, whether sent via public or private networks, is subject
to appropriate recording and monitoring in accordance with relevant
legislation. We monitor and store email messages and in some cases we are
required by law to disclose details of them.

 Although we have taken every reasonable anti-virus measure, we give no
warranty that this e-mail, or any attachment, is virus free and we
recommend that you scan any attachments for malware and check any links
before opening.

 To find out more about how we use your personal data visit
stoke.gov.uk/dataprotection.

References

Visible links
1. http://www.stoke.gov.uk/
2. http://www.stoke.gov.uk/dataprotection
3. mailto:[Stoke on Trent City Council request email]

Dear Mr Davids,

 

We write in relation to your recent Freedom of Information Request
directed to our offices.

 

The service have been asked to provide the relevant information, and have
returned to ourselves requesting some clarity from yourself in relation to
questions 5, 6,7 and 8 of your request.

 

Please see the below comments from the service:-

 

5. Do you have internal teams that service houses?  This is a somewhat
ambiguous question.   Arguably the Council does not have any “internal
teams” that service houses.   Unitas “services” the houses.   What does
the requestor mean by “service houses”?   This could be interpreted as
undertaking gas and electrical servicing or it could be the responsive
repairs service?   Further clarity required to know how to respond as the
answer could be significantly different depending on what is being asked
for.

 

6. If so what is the size of that team?   See response to Q5

 

7. What systems are used to roster, schedule jobs?   Will be dependent on
answer to Q5

 

8. Do engineers have a mobile app for working? if so who provides this?  
Will be dependent on answer to Q5

 

As such, we politely request that you please provide the clarification
requested above in order for us to complete this request.

 

Yours sincerely,

 

INFORMATION RIGHTS TEAM
Stoke-on-Trent City Council
Civic Centre
Glebe Street
Stoke-on-Trent
ST4 1HH
E: [Stoke on Trent City Council request email]

 

 

This message and any attachments are intended for the sole use of the
addressee and may contain information which is privileged, confidential or
classified up to OFFICIAL-SENSITIVE and it must be handled accordingly.
Unless you are the named addressee (or authorised to receive it for the
addressee) you may not copy or use this email or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately.

The views and opinions given may not reflect those of the City Council.
Unless this message states it, nothing in its contents should be taken as
an offer or acceptance, forming any contractual obligations.

We accept no liability for any damages, loss or costs resulting from any
reliance placed on the contents of this message.

All email traffic, whether sent via public or private networks, is subject
to appropriate recording and monitoring in accordance with relevant
legislation. We monitor and store email messages and in some cases we are
required by law to disclose details of them.

 Although we have taken every reasonable anti-virus measure, we give no
warranty that this e-mail, or any attachment, is virus free and we
recommend that you scan any attachments for malware and check any links
before opening.

 To find out more about how we use your personal data visit
stoke.gov.uk/dataprotection.

Dear Mr Davids

 

Your request for information ref. SOT-126140

 

We have now considered your request and a copy of the information is
enclosed below.

 

The information supplied may be used for domestic or journalistic
purposes. Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

 

How many voids did you have in 2021, 2022, 2023?

 

Response: The number of properties that ‘became void’ during each year.
Please note that this includes all residential council voids (flats,
bungalows and houses);

 

2021 - 1127

2022 - 1262

2023 - 1463

 

What was the average turnaround time to make a void house usable for a new
tenant?

 

Response: This is E2E term date to let date. This is for all voids not
just standard voids as;

 

2021 - 52.7 days

2022 - 46.3 days

2023 - 45.3 days

 

How many customers were on the waiting list for a house for
2021,2022,2023?

 

Response: This is the total for that year as at 31^st December as;

2021 - 2119

2022 - 2101

2023 - 2765

 

What is the average wait time for a customer to get a house?

 

Response: This is based on the average waiting time for those that were
rehoused only;

 

2021 - 10 months

2022 - 10 months

2023 - 11 months

 

5. Do you have internal teams that service houses?

 

Response: No, the Council does not have any internal teams that service
houses, all services are provided by Unitas Stoke-on-Trent Ltd.

 

6. If so what is the size of that team?

 

Response: Not applicable

 

7. What systems are used to roster, schedule jobs?

 

Response: Not applicable

 

8. Do engineers have a mobile app for working? if so who provides this?

 

Response: Not applicable

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 4, Civic Centre, Glebe Street,
ST4 1HH, or email [1][Stoke on Trent City Council request email].

A request for an internal review must be submitted within 40 working days
from the date the council issued you with an initial response.
Unfortunately, after this time we are not obliged to conduct a review and
you may then contact the Information Commissioner’s Office.

 

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision. Before doing this, please see
the following link for guidance from the Information Commissioner relating
to how to use your information rights responsibly and effectively, to
enable you to gain the best outcome from the process -
[2]http://ico.org.uk/for_the_public.

 

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at
[3]https://ico.org.uk/make-a-complaint/

 

You can find details of how we handle your personal information by
visiting [4]www.stoke.gov.uk/dataprotection

Yours sincerely

 

Information Rights Team

 

Information Rights

City of Stoke-on-Trent

Floor 4 Civic Centre Glebe Street Stoke-on-Trent ST4 1HH

E: [5][Stoke on Trent City Council request email]

 

 

Request

 

Dear Stoke on Trent City Council,

 

1. How many voids did you have in 2021, 2022, 2023 2. What was the average
turnaround time to make a void house usable for a new tenant?

3. How many customers were on the waiting list for a house for
201,2022,2023?

4. What is the average wait time for a customer to get a house?

5. Do you have internal teams that service houses?

6. If so what is the size of that team?

7. What systems are used to roster, schedule jobs?

8. Do engineers have a mobile app for working? if so who provides this?

 

Yours faithfully,

 

Rich

 

 

This message and any attachments are intended for the sole use of the
addressee and may contain information which is privileged, confidential or
classified up to OFFICIAL-SENSITIVE and it must be handled accordingly.
Unless you are the named addressee (or authorised to receive it for the
addressee) you may not copy or use this email or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately.

The views and opinions given may not reflect those of the City Council.
Unless this message states it, nothing in its contents should be taken as
an offer or acceptance, forming any contractual obligations.

We accept no liability for any damages, loss or costs resulting from any
reliance placed on the contents of this message.

All email traffic, whether sent via public or private networks, is subject
to appropriate recording and monitoring in accordance with relevant
legislation. We monitor and store email messages and in some cases we are
required by law to disclose details of them.

 Although we have taken every reasonable anti-virus measure, we give no
warranty that this e-mail, or any attachment, is virus free and we
recommend that you scan any attachments for malware and check any links
before opening.

 To find out more about how we use your personal data visit
stoke.gov.uk/dataprotection.

References

Visible links
1. mailto:[Stoke on Trent City Council request email]
2. http://ico.org.uk/for_the_public
3. https://ico.org.uk/make-a-complaint/
4. http://www.stoke.gov.uk/dataprotection
5. mailto:[Stoke on Trent City Council request email]