Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

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you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Jon Patience

Freedom of information request - FOI/7874

Subject: Housing Enforcement

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Jon Patience

Request FOI/7874

Further to your request received on 17/07/2023, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn. 

"For each calendar year from 2017, and for 2023 to date :

1) The number of complaints relating to conditions of properties in the
Private Rented Sector the Council received,

2) The number of each of the following notice that were issued by the
Council in relation to private rented homes:

a) an Improvement Notice,

b) an Emergency Remedial Action Notice

c) a Prohibition Order

3) The number of prosecutions brought by the Council in relation to
conditions in private rented properties.

4) The number of (a) Notices of Intent and (b) Final Notices for civil
penalties issued by the Council relating to housing matters.

5) The number of occasions on which the Council has assisted a tenant to
obtain a Rent Repayment Order."

  2017 2018 2019 2020 2021 2022 2023
The number of complaints relating to 1891 1751 2814 4943 1297 1537 473
conditions of properties in the Private
Rented Sector the Council received,
Number issued by the Council in 245 243 228 121 158 85 67
relation to private rented homes

Improvement notice
an Emergency Remedial Action Notice 1 0 0 1 0 0 0
a Prohibition Order 14 23 17 18 7 1 6
The number of prosecutions brought by 3 0 2 4 2 0 0
the Council in relation to conditions
in private rented properties.
Number issued – civil penalties (a) 2 21 8 28 24 3 0
Notices of Intent
Number issued – civil penalties (a) 0 18 10 23 32 3 0
Final notices
Number of occasions on which the 0 0 0 0 0 0 0
Council has assisted a tenant to obtain
a Rent Repayment Order.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [2][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

[3][Croydon Borough Council request email]

[4][email address]

References

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