Housing complaints

Eve Johnson made this Freedom of Information request to Stoke on Trent City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Stoke on Trent City Council,

Please of a list complaints relating specifically to your provision of social housing including repairs and allocations for the last 12 months.

Whilst I understand you cannot provide personal details of each complaint, please provide the information in the following format:

EXCEL DOCUMENT

DATE - service complained about - nature of complaint - upheld/ rejected/ outstanding - appealed to third party

How many complaints have involved the local government ombudsman?

Yours faithfully,

Eve Johnson

FOI, Stoke on Trent City Council

Dear Ms Johnson

Your request for information ref. SOT26193

Thank you for your request for information.  Your request was received by
the Information Rights Team on 26 July 2013.  This is being dealt with
under the terms of the appropriate Information Rights legislation.

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will have to pay it before we deal with your
request.

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

 

You should expect to receive a response to your request on or before 23
August 2013 in line with the legislation's 20 working day statutory
deadline.

 

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

 

If you have any queries about this email please do not hesitate to contact
us.

Yours sincerely

 

Information Rights

 

Information Rights | Corporate Services

Floor 2 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853

e [2][Stoke on Trent City Council request email]

 

 

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FOI, Stoke on Trent City Council

1 Attachment

Dear Ms Johnson

 

Your request for information ref. SOT26193 on complaints relating to the
provision of social housing.

 

We have now considered your request for information and a copy of the
information available is attached.

 

Section 40(2) of the Act allows us to withhold information if it relates
to someone other than the data subject and where disclosing the
information would contravene the principles of the Data protection Act
1998. This relates to individuals names and addresses contained within the
information. Staff names have also been removed. The members of staff
concerned are not at a senior level within the authority and are not key
decision makers. This means that they may not have a reasonable
expectation that their names will be disclosed into the public domain. It
is also considered that there is not a sufficient legitimate interest for
the release of staff names on this occasion as it would not add any value
to the information provided.

 

The information supplied may be used for domestic or journalistic
purposes.  Its use for commercial gain including issuing to the public may
be subject to the issue of a licence under the Reuse of Public Sector
Information Regulations 2005.

 

Attached is a spread sheet showing all Housing complaints for the last 12
months from 26 July 2013. Any that have not got a stage1 outcome/decision
next to it are still open complaints that are being dealt with.

 

Of these complaints 10 have gone to the Local Government Ombudsman

 

If you have any queries about this email, please do not hesitate to
contact us.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: Information Rights Manager, Customer Feedback and
Information Rights Team, Corporate Services, Stoke-on-Trent City Council,
Floor 2, Civic Centre, Glebe Street, ST4 1HH, or email
[1][Stoke on Trent City Council request email].

 

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision. Generally, the Information
Commissioner cannot make a decision unless you have already used our
internal review procedure. The Information Commissioner can be contacted
at: The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, tel: 0303 123 1113 or you can visit their
website at [2]www.ico.gov.uk/complaints.aspx.

 

Yours sincerely

 

Information Rights

 

Information Rights | Customer Access

Customer Feedback & Information Rights Team, Corporate Services

City of Stoke-on-Trent

Civic Centre  Glebe Street  Stoke-on-Trent  ST4 1HH

T: 01782 232853

E: [3][Stoke on Trent City Council request email]

 

 

Dear Stoke on Trent City Council,

 

Please of a list complaints relating specifically to your provision of
social housing including repairs and allocations for the last 12 months.

 

Whilst I understand you cannot provide personal details of each complaint,
please provide the information in the following format:

 

EXCEL DOCUMENT

 

DATE - service complained about - nature of complaint - upheld/ rejected/
outstanding - appealed to third party

 

How many complaints have involved the local government ombudsman?

 

Yours faithfully,

 

Eve Johnson

 

 

Stoke-on-Trent City Council trade waste services. A locally based,
friendly service at competitive prices. To find out more visit
stoke.gov.uk/tradewaste or for a quote contact [4][email address]

**********************************************************************
Our vision is to provide Excellent Services, Valued by Customers, if you
think we have given you a good service, please click here to find out
about our awards: [5]www.stoke.gov.uk/wowawards
 

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References

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2. http://www.ico.gov.uk/complaints.aspx
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5. http://www.stoke.gov.uk/wowawards

Marc Buck left an annotation ()

Just a bump as it appears that this request has been fulfilled.