Housing benefit and council tax benefit mandatory reconsiderations

The request was successful.

Dear Wrexham County Borough Council,

I would like to request the following information:

1, the number of housing benefit and council tax benefit decisions taken over the last four years by an outsourced provider/contractor

2, the number of checks undertaken by the council of outsourced housing benefit and council tax benefit decisions over the last four years. Such checks are required under the Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002, rule 4.

3, the proportion of checked decisions that were considered by the council
to be erroneous

4, the efforts made by outsourced providers to prevent such errors from
recurring.

5, the number of mandatory reconsiderations lodged against housing benefit and council tax benefit decisions for each of the last four years

6, the number of mandatory reconsiderations in favour of the individual claimant

7, the identity of the body under such mandatory reconsiderations, ie the council or an outsourced provider and

8, the identity of that outsourced provider.

Thank you.

Yours faithfully,

Robert Thomas

foi, Wrexham County Borough Council

6 Attachments

Dear Mr Thomas

 

Request for information

Freedom of Information Act 2000

 

Thank you for your request under the Freedom of Information Act 2000
(FOIA) dated 10/12/2019 which was received by Wrexham County Borough
Council on 1112/2019.  Under the FOIA, we have 20 working days to comply
with your request and you should expect a full response by  10/01/2020.

 

The Council has a right to make a charge on all requests, to cover the
cost of disbursements, including photocopying and postage, and a list of
our charges are available on our website:
[1]https://www.wrexham.gov.uk/top_navigatio...

 

We will make every effort to ensure you receive a response by the due
date.  However, we will notify you if there is a need to extend the time
limit and give you an estimate of when you can expect to receive a
response.

 

Yours sincerely

TÎm Gwybodaeth Corfforedig/ Corporate Information Team

Llywodraethu a Chwsmeriaid /Governance & Customer

Cyngor Bwrdeistref Sirol Wrecsam/ Wrexham County Borough Council

 

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292000                                             

[4]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/add...  Cyngor Bwrdeistref
Sirol Wrecsam, Neuadd y Dref, Wrecsam, LL11 1AY

          Wrexham County Borough Council, Guildhall, Wrexham LL11 1AY

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|[7]wrexham.gov.uk

[8]Description: Description: Description:
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[9]twitter.com/cbswrecsam | [10]twitter.com/wrexhamcbc

[11]Description: Description: Description:
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| [13]facebook.com/wrexhamcouncil                             

 

 

 

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foi, Wrexham County Borough Council

7 Attachments

Dear Mr Thomas

 

Freedom of Information Act 2000

 

Further to your request for information under the Freedom of Information
Act, please find attached the response from Wrexham County Borough
Council.

 

If you are unhappy with the way the Council has handled your request, you
may ask for an internal review.  Please contact [1][Wrexham Council request email]
01978 292000 if you require an internal review of your case.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at – Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AS, telephone 0303 123 1113,
[2]www.ico.org.uk

 

Yours sincerely

TÎm Gwybodaeth Corfforedig /Corporate Information Team

Llywodraethu a Chwsmeriaid / Governance & Customer

Cyngor Bwrdeistref Sirol Wrecsam /Wrexham County Borough Council

 

[3]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/log...
Description: Description: cid:image001.png@01D12868.DFDFC8F0  01978 292000

[5]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/add...  Cyngor Bwrdeistref
Sirol Wrecsam, Neuadd y Dref, Wrecsam, LL11 1AY

         Wrexham County Borough Council, Guildhall, Wrexham LL11 1AY

[6]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/web...
|[8]wrexham.gov.uk

[9]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/twi...
[10]twitter.com/cbswrecsam   | [11]twitter.com/wrexhamcbc

[12]Description: Description: Description:
http://www.wrexham.gov.uk/assets/png/fac...
[13]facebook.com/cyngorwrecsam | [14]facebook.com/wrexhamcouncil

 

 

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