Housing benefit and council tax benefit mandatory reconsiderations

Robert Thomas made this Freedom of Information request to North Hertfordshire District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

North Hertfordshire District Council did not have the information requested.

Dear North Hertfordshire District Council,

I would like to request the following information:

1, the number of housing benefit and council tax benefit decisions taken over the last four years by an outsourced provider/contractor

2 the number of checks undertaken by the council of outsourced housing benefit and council tax benefit decisions over the last four years. Such checks are required under the Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002, rule 4.

3, the proportion of checked decisions that were considered by the council
to be erroneous

4, the efforts made by outsourced providers to prevent such errors from

5, the number of mandatory reconsiderations lodged against housing benefit and council tax benefit decisions for each of the last four years

6, the number of mandatory reconsiderations in favour of the individual claimant

7, the identity of the body under such mandatory reconsiderations, ie the council or an outsourced provider and

8, the identity of that outsourced provider.

Yours faithfully,

Robert Thomas

services, North Hertfordshire District Council

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Kind regards,
Customer Service
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Freedom Of Information at NHDC, North Hertfordshire District Council

1 Attachment

Dear Robert Thomas

Thank you for your recent request for information, please see our response

Yours sincerely
Nathan Godfrey
Information and Asset Officer
Direct Dial: 01462 474375
North Hertfordshire District Council
Council Offices, Gernon Road
Letchworth Garden City
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