Dear Manchester City Council,

I would like to request the following information

1, the number of housing benefit and council tax benefit decisions taken over the last four years by an outsourced provider/contractor and the identity of that provider/contractor

2 the number of checks undertaken by the council of outsourced housing benefit and council tax benefit decisions over the last four years. Such checks are required under the Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002, rule 4.

3, the proportion of checked decisions that were considered by the council to be erroneous

4, the efforts made by outsourced providers to prevent such errors from
recurring

5, the number of mandatory reconsiderations lodged against housing benefit and council tax benefit decisions for each of the last four years

6, the number of mandatory reconsiderations in favour of the individual claimant

7, the identity of the body undertaking such mandatory reconsiderations, ie the council or an outsourced provider and, if the latter, the identity of that outsourced provider.

Thank you.

Yours faithfully,

Robert Thomas

Information Compliance, Manchester City Council

Dear Mr Thomas
Re: Request for Information - Reference No: TRE/BJQCEC
Thank you for your request for information received by Manchester City
Council on 10 December 2019.
Please note that it may take up to 20 working days (10 January 2020) for
the Council to consider your request and to provide a formal response.   
If this timescale needs to be extended to consider an exemption you will
be notified and kept informed. 
If you have any queries, please do not hesitate to contact me. 
Yours sincerely
Cieran Cassidy
Democratic Services
PO Box 532
Town Hall
Manchester
M60 2LA
Email:  [1][MCC request email]
Website:  [2]www.manchester.gov.uk

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Amy Brickland, Manchester City Council

1 Attachment

Dear Mr Thomas
Please find attached my response to your FOI request.
Yours sincerely
--
Amy Brickland
Service Improvement Manager
Revenues and Benefits Unit
1 City Road East, Manchester, M15 4PN  
Tel: 0161 953 8482
Internal: 48482
Fax: 0161 455 1130
Email : [1][email address]
Website: [2]www.Manchester.gov.uk

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References

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