Dear East Kent Housing Limited,

I would like to request the following information

1, the number of housing benefit and council tax benefit decisions taken over the last four years by an outsourced provider/contractor and the identity of that provider/contractor

2, the number of checks undertaken by the council of outsourced housing benefit and council tax benefit decisions over the last four years. Such checks are required under the Contracting Out (Functions of Local Authorities: Income-Related Benefits) Order 2002, rule 4.

3, the proportion of checked decisions that were considered by the council to be erroneous

4, the efforts made by outsourced providers to prevent such errors from
recurring

5, the number of mandatory reconsiderations lodged against housing benefit and council tax benefit decisions for each of the last four years

6, the number of mandatory reconsiderations in favour of the individual claimant

7, the identity of the body undertaking such mandatory reconsiderations, ie the council or an outsourced provider and, if the latter, the identity of that outsourced provider.

Thank you.

Yours faithfully,

Robert Thomas

EKH FOI, East Kent Housing Limited

Thank you for contacting the Executive Support team with a Freedom of
Information query. We have logged your request and will be in contact very
shortly. Please be aware that in order to proceed with your request, East
Kent Housing is required to process and retain some of your personal data.
This will include:·         Your name; ·         A return address for your
requested information (email or a physical location). This information is
processed in order to comply with East Kent Housing’s legal obligations
under information access legislation.  For additional information about
how East Kent Housing processes personal data and your rights under the
General Data Protection Regulations, please see the East Kent Housing’s 
full Privacy Statement here
https://eastkenthousing.org.uk/about-us/...
Support East Kent HousingGarrity HouseMiners WayAylesham CT3 3BF

EKH FOI, East Kent Housing Limited

Dear Mr Thomas
East Kent Housing does not manage any aspects relating to housing benefit
or Council Tax. These enquiries should be raised with the relevant Council
area.
Kind regards

Alison Westbrook
Governance Manager
East Kent Housing
Garrity House
Miners Way
Aylesham
Kent. CT3 3BF

[1][email address]<mailto:[2][email address]>

East Kent Housing is a  company controlled by Canterbury City Council,
Dover District Council, Shepway District Council and Thanet District
Council within the meaning of part V of the Local Government & Housing Act
1989

Registered Office: Office 12, Garrity House, Aylesham, Kent CT3 3BF
Registered Number: 7489230 (England and Wales)

--------------------------------------------------------------------------

From: Robert Thomas <[FOI #626302 email]>
Sent: 10 December 2019 08:17
To: EKH FOI <[East Kent Housing Limited request email]>
Subject: Freedom of Information request - Housing benefit and council tax
benefit decisions
 
Dear East Kent Housing Limited,

I would like to request the following information

1, the number of housing benefit and council tax benefit decisions taken
over the last four years by an outsourced provider/contractor and the
identity of that provider/contractor

2, the number of checks undertaken by the council of outsourced housing
benefit and council tax benefit decisions over the last four years. Such
checks are required under the Contracting Out (Functions of Local
Authorities: Income-Related Benefits) Order 2002, rule 4.

3, the proportion of checked decisions that were considered by the council
to be erroneous

4, the efforts made by outsourced providers to prevent such errors from
recurring

5, the number of mandatory reconsiderations lodged against housing benefit
and council tax benefit decisions for each of the last four years

6, the number of mandatory reconsiderations in favour of the individual
claimant

7, the identity of the body undertaking such mandatory reconsiderations,
ie the council or an outsourced provider and, if the latter, the identity
of that outsourced provider.

Thank you.

Yours faithfully,

Robert Thomas

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