Amy Barkass-Williamson

Dear North West Ambulance Service NHS Trust,

Under the Freedom of Information Act, I am requesting the following information.

Could I have the hourly call rate for incidents attended face to face for each category of call. I would like this data for the period of the 31 days in January 2020.

Yours faithfully,
Amy Barkass-Williamson

FOI Enquiries, North West Ambulance Service NHS Trust

2 Attachments

[1]North West Ambulance Service - NHS Trust

 

Thank you for your request for information.

 

Your request has been received and is currently being reviewed under the
terms of the Freedom of Information Act 2000. 

 

We will contact you again with a response to your request within the 20
working days commitment outlined in the Freedom of Information Act. 
However if there are any queries with your request which I need to clarify
with you, I will contact you at the earliest opportunity.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know.  A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request. 

 

If you have any queries about this letter, please contact me.  Please
remember to quote the reference above in any future communications.

 

Thank you!

 

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Victoria Goodall, North West Ambulance Service NHS Trust

North West Ambulance Service

Bolton
Lancashire

Tel: 0161 279 4800
Fax: 0161 796 0435
Email: mailto:[email address]

Hi Amy,

I have just been looking at your FOI, before I am able to submit a request for your data, are you able to clarify what you mean by hourly call rate please?

Many thanks,

Vicky

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Amy Barkass-Williamson

Dear Victoria Goodall,
I mean the number of calls per hour that are responded to face to face

Yours sincerely,
Amy Barkass-Williamson

Amy Barkass-Williamson

Dear Victoria ,
I was just wondering the status of my request as I will need the data by the end of the week?

Yours sincerely,
Amy Barkass-Williamson

Victoria Goodall, North West Ambulance Service NHS Trust

1 Attachment

North West Ambulance Service

Bolton
Lancashire

Tel: 0161 279 4800
Fax: 0161 796 0435
Email: mailto:[email address]

FOI 1910

Dear Amy,

Further to your FOI request, as per below, requesting trust information on face-to-face calls, please see the attached in response.

I hope this sufficiently answers your enquiry.

Many thanks,

Vicky

Vicky Goodall
Freedom of Information
North West Ambulance Service NHS Trust
Headquarters, Ladybridge Hall, 399 Chorley New Road, Bolton, BL1 5DD
01204 498306
[email address]
www.nwas.nhs.uk

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Amy Barkass-Williamson

Dear Victoria Goodall,

This doesn't seem to be what I requested. This is the total number of calls per day, but I requested the volume of calls per hour. I would like to know how many calls came in per hour in the month of January that were consequently responded to face to face.

Yours sincerely,
Amy Barkass-Williamson

Amy Barkass-Williamson

Dear Victoria,
I would be very grateful to have this information back by the end of the day, as this was also the deadline of my request originally.

Yours sincerely,
Amy Barkass-Williamson

Victoria Goodall, North West Ambulance Service NHS Trust

North West Ambulance Service

Bolton
Lancashire

Tel: 0161 279 4800
Fax: 0161 796 0435
Email: mailto:[email address]

Hi Amy,

Apologies about this, I will go back to our team and get you an update today if that is okay?

Thanks,

Vicky

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Amy Barkass-Williamson

Dear Victoria Goodall,

Thank you, that would be very helpful.

Yours sincerely,
Amy Barkass-Williamson

Victoria Goodall, North West Ambulance Service NHS Trust

1 Attachment

North West Ambulance Service

Bolton
Lancashire

Tel: 0161 279 4800
Fax: 0161 796 0435
Email: mailto:[email address]

Hi Amy,

Please see attached the by hour figures. Hope this is okay?

Many thanks,

Vicky

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Amy Barkass-Williamson

Dear Victoria,

This is perfect, thank you very much!

Yours sincerely,
Amy Barkass-Williamson