Hospital Policy on Reasonable Adjustments under the Equality Act 2010
Dear Lewisham and Greenwich NHS Trust,
I am writing to make a formal request for information under the Freedom of Information Act 2000 regarding any policy and procedures related to the identification and implementation of reasonable adjustments for patients with disabilities, in accordance with the Equality Act 2010.
The Equality Act 2010 imposes a legal duty on organisations, including healthcare providers, to make reasonable adjustments to their services to ensure that they are accessible to individuals with disabilities, and on par with services provided to individuals without disabilities. It has come to my attention that you utilise the Reasonable Adjustment Flag on the National Care Records Service (NCRS) to record, share, and view details of reasonable adjustments for patients across the NHS in England. I am interested in understanding how you implement and adhere to this policy to ensure equitable healthcare access for patients with disabilities.
Therefore, I kindly request the following information:
A copy of your policy or guidelines regarding the identification and implementation of reasonable adjustments for patients under the Equality Act 2010.
Information on the processes and procedures in place for health and care workers within your organisation to record and communicate reasonable adjustments for patients, including the use of the Reasonable Adjustment Flag on the NCRS.
Details about the categories of adjustments and types of adjustments that can be recorded for patients on the Reasonable Adjustment Flag, as specified in the NHS guidance.
Any documents or guidelines that you provide to your staff regarding the assessment and recording of patients' needs for reasonable adjustments, including communication requirements and impairments.
Information on how you ensure that reasonable adjustments are applied promptly and consistently across all care settings within the hospital.
Any data or statistics related to the number of patients within your organisation who have been flagged as needing reasonable adjustments, and the types of adjustments commonly provided.
Information on how you comply with the legal obligation under the Equality Act 2010 to make anticipatory reasonable adjustments, particularly in cases where patients are referred or present for care.
Any additional documentation, reports, or guidance related to your efforts to satisfy your legal obligations under the Equality Act 2010 and NHS contracts.
Details on any training or education provided to staff within your organisation regarding reasonable adjustments for patients with disabilities.
The contact information of the designated individual or department responsible for overseeing the implementation of reasonable adjustments within your organisation.
Please provide the requested information in electronic format where possible, and within the statutory timeframe of 20 working days, as stipulated by the Freedom of Information Act 2000.
If there are any fees associated with processing this request, please inform me in advance. If you require any clarification or further information to fulfill this request, please do not hesitate to contact me.
I understand the importance of complying with the law and ensuring that individuals with disabilities receive equitable healthcare services. Your assistance in providing this information will greatly contribute to our collective understanding of how hospitals like yours work to fulfill these vital obligations.
Thank you for your attention to this matter, and I look forward to receiving the requested information in due course.
Yours sincerely,
Mr Ryan Jarvis
Thank you for emailing the Freedom of Information Department at Lewisham
and Greenwich NHS Trust.
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Many thanks,
Freedom of Information Team
Dear Mr Jarvis
I acknowledge receipt of your request for information received by the Trust on 28 September 2023. Your request will be dealt with under the terms of the Freedom of Information Act 2000 and you should expect your response by 26 October 2023.
Should we require further clarification from you, we will contact you about this as soon as possible.
In some circumstances a fee may be payable and if that is the case, we will let you know. A fees notice will then be issued to you, and you will be required to pay before we proceed to deal with your request.
If you have any queries please do not hesitate to contact us, quoting the above reference number in any communication.
Yours Sincerely
Information Governance Officer
Information Governance | Directorate of Corporate Affairs
Queen Elizabeth Hospital (QEH)
Education Centre,
Stadium Road, London SE18 4QH
Email: [Lewisham and Greenwich NHS Trust request email]
Tel: 0208 836 6000 ext: 64466
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iCare Training Team | 0208 836 6000 ext: 5127
[email address]
Lewisham & Greenwich NHS Trust
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Under the General Data Protection Regulation (GDPR) 2018, we have a legal duty to protect any information we collect from you. Information contained in this email and files/attachments may be privileged or confidential and intended for the exclusive use of the original recipient. If you have received this email by mistake, please advise the sender immediately and delete the email, including emptying your deleted email box. To learn more about how we collect, keep, and process your private information, please view our Privacy Notice, which is updated regularly.
Dear Mr Jarvis
We’re aware that your request is due for response yesterday, but I’m afraid there will be a delay in responding to your request and apologise for any inconvenience this may cause.
We are working to resolve the final queries with your request and will be in touch as soon as possible with the response.
Yours sincerely
Ryan Pooley | Freedom of Information & RA Manager
Information Governance | Directorate of Corporate Affairs
University Hospital Lewisham (UHL)
1st Floor, Estates Building,
Lewisham High Street, London SE13 6LH
Email: [email address]
Tel: 0208 333 3000 ext: 48385
For FOI queries please email:
[Lewisham and Greenwich NHS Trust request email]
For IG queries: [email address]
For RA (Smartcard) queries: [email address]
NO iCare/EPMA Training, NO iCare/EPMA access, NO exceptions
iCare Training Team | 0208 836 6000 ext: 5127
[email address]
Lewisham & Greenwich NHS Trust
https://lewishamandgreenwich.nhs.uk/
Under the General Data Protection Regulation (GDPR) 2018, we have a legal duty to protect any information we collect from you. Information contained in this email and files/attachments may be privileged or confidential and intended for the exclusive use of the original recipient. If you have received this email by mistake, please advise the sender immediately and delete the email, including emptying your deleted email box. To learn more about how we collect, keep, and process your private information, please view our Privacy Notice, which is updated regularly.
Dear Mr Jarvis
Apologies for the delay in responding to your FOI request. Please find attached the response to your Freedom of Information request.
Yours sincerely
Ryan Pooley | Freedom of Information & RA Manager
Information Governance | Directorate of Corporate Affairs
University Hospital Lewisham (UHL)
1st Floor, Estates Building,
Lewisham High Street, London SE13 6LH
Email: [email address]
Tel: 0208 333 3000 ext: 48385
For FOI queries please email:
[Lewisham and Greenwich NHS Trust request email]
For IG queries: [email address]
For RA (Smartcard) queries: [email address]
NO iCare/EPMA Training, NO iCare/EPMA access, NO exceptions
iCare Training Team | 0208 836 6000 ext: 5127
[email address]
Lewisham & Greenwich NHS Trust
https://lewishamandgreenwich.nhs.uk/
Under the General Data Protection Regulation (GDPR) 2018, we have a legal duty to protect any information we collect from you. Information contained in this email and files/attachments may be privileged or confidential and intended for the exclusive use of the original recipient. If you have received this email by mistake, please advise the sender immediately and delete the email, including emptying your deleted email box. To learn more about how we collect, keep, and process your private information, please view our Privacy Notice, which is updated regularly.
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