Hospital Policy on Reasonable Adjustments under the Equality Act 2010

Thank you for your contacting the UHB FOI mailbox. This is to acknowledge
that we have received your correspondence. 

Please expect delays in responding to your request for information. 

You can also search for the information you require from [1]UHB website or
browse [2]previous FOI requests and responses. 

Kind regards

Information Governance

FOI Administrator

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References

Visible links
1. https://www.uhb.nhs.uk/
2. https://www.uhb.nhs.uk/foi/

Our Reference: FOI 3257 2023/24

Dear Ryan Jarvis,

Thank you for your e-mail received on 21 January 2024. We received your
previous email dated 28 September 2023 requesting information regarding
University Hospitals Birmingham NHS Foundation Trust (UHB).

Please accept our apologies for the delay in providing a response to your
request – we are aware that we have now missed the legal deadline of 26
October 2023.

We appreciate your patience at this time. We apologise for any
inconvenience the delay may have caused, we do remain committed to
responding to your request and will respond as soon as we are able.

You have the right to complain to the Information Commissioner’s Office
and you can contact them at:

Information Commissioner's Office Wycliffe House Water Lane, Wilmslow,
Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 or
[1]www.ico.org.uk

Please don’t hesitate to contact me if you have any queries, please quote
the above reference number in future communications.

Kind Regards,

Freedom of Information Administrator

Information Governance Team
University Hospitals Birmingham 

Email: [2][University Hospitals Birmingham NHS Foundation Trust request
email]

 
[3][IMG] 

From: Ryan Jarvis <[FOI #1032267 email]>
Sent: Sunday, January 21, 2024 11:47 PM
To: FOI <[email address]>
Subject: Internal review of Freedom of Information request - Hospital
Policy on Reasonable Adjustments under the Equality Act 2010

This Message has originated outside your organisation.

Dear University Hospitals Birmingham NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of University Hospitals
Birmingham NHS Foundation Trust's handling of my FOI request 'Hospital
Policy on Reasonable Adjustments under the Equality Act 2010'.

Response to this request is long overdue. By law, under all circumstances,
University Hospitals Birmingham NHS Foundation Trust should have responded
by now

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[4]https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Mr Ryan Jarvis

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[5][FOI #1032267 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Our Reference: FOI 3527 2023/24

Dear Ryan Jarvis,

The reference no. should be FOI 3527 2023/24.  Sorry for the type in the
previous email.

Thank you for your e-mail received on 21 January 2024. We received your
previous email dated 28 September 2023 requesting information regarding
University Hospitals Birmingham NHS Foundation Trust (UHB).

Please accept our apologies for the delay in providing a response to your
request – we are aware that we have now missed the legal deadline of 26
October 2023.

We appreciate your patience at this time. We apologise for any
inconvenience the delay may have caused, we do remain committed to
responding to your request and will respond as soon as we are able.

You have the right to complain to the Information Commissioner’s Office
and you can contact them at:

Information Commissioner's Office Wycliffe House Water Lane, Wilmslow,
Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 or
[1]www.ico.org.uk

Please don’t hesitate to contact me if you have any queries, please quote
the above reference number in future communications.

Kind Regards,

Freedom of Information Administrator

Information Governance Team
University Hospitals Birmingham 

Email: [2][University Hospitals Birmingham NHS Foundation Trust request
email]

[3][IMG] 

From: FOI <[email address]>
Sent: Monday, January 22, 2024 9:55 AM
To: 'Ryan Jarvis' <[FOI #1032267 email]>
Subject: RE: Internal review of Freedom of Information request - Hospital
Policy on Reasonable Adjustments under the Equality Act 2010

Our Reference: FOI 3257 2023/24

Dear Ryan Jarvis,

Thank you for your e-mail received on 21 January 2024. We received your
previous email dated 28 September 2023 requesting information regarding
University Hospitals Birmingham NHS Foundation Trust (UHB).

Please accept our apologies for the delay in providing a response to your
request – we are aware that we have now missed the legal deadline of 26
October 2023.

We appreciate your patience at this time. We apologise for any
inconvenience the delay may have caused, we do remain committed to
responding to your request and will respond as soon as we are able.

You have the right to complain to the Information Commissioner’s Office
and you can contact them at:

Information Commissioner's Office Wycliffe House Water Lane, Wilmslow,
Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 or
[4]www.ico.org.uk

Please don’t hesitate to contact me if you have any queries, please quote
the above reference number in future communications.

Kind Regards,

Freedom of Information Administrator

Information Governance Team
University Hospitals Birmingham 

Email: [5][University Hospitals Birmingham NHS Foundation Trust request
email]

 
[6][IMG] 

From: Ryan Jarvis <[7][FOI #1032267 email]>
Sent: Sunday, January 21, 2024 11:47 PM
To: FOI <[8][email address]>
Subject: Internal review of Freedom of Information request - Hospital
Policy on Reasonable Adjustments under the Equality Act 2010

This Message has originated outside your organisation.

Dear University Hospitals Birmingham NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of University Hospitals
Birmingham NHS Foundation Trust's handling of my FOI request 'Hospital
Policy on Reasonable Adjustments under the Equality Act 2010'.

Response to this request is long overdue. By law, under all circumstances,
University Hospitals Birmingham NHS Foundation Trust should have responded
by now

A full history of my FOI request and all correspondence is available on
the Internet at this address:
[9]https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Mr Ryan Jarvis

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[10][FOI #1032267 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[12]https://www.whatdotheyknow.com/help/ico-...
[13]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Mr Jarvis

Thank you for your Freedom of Information Request dated 28/09/2023
requesting information about University Hospitals Birmingham NHS
Foundation Trust (UHB).

We endeavour to respond to all FOI Requests within 20 working days;
however, this is not always possible.  Unfortunately, due to
organisational pressures there has been a delay in providing you with your
response and I apologise for this.

If you require a response to your request, please can you confirm this by
the 30/04/2024 by responding to this email ([1][email address]).

If I do not hear from you, I will assume that you no longer require the
information, and your request will be closed.

Thank you for your patience and understanding.

Yours Sincerely,

FOI Administrator

Information Governance

University Hospitals Birmingham

Email: [2][University Hospitals Birmingham NHS Foundation Trust request
email]

[3][IMG] 

  From: Ryan Jarvis <[FOI #1032267 email]>
Sent: Thursday, September 28, 2023 4:29 AM
To: FOI <[email address]>
Subject: Freedom of Information request - Hospital Policy on Reasonable
Adjustments under the Equality Act 2010

This Message has originated outside your organisation.

Dear University Hospitals Birmingham NHS Foundation Trust,

I am writing to make a formal request for information under the Freedom of
Information Act 2000 regarding any policy and procedures related to the
identification and implementation of reasonable adjustments for patients
with disabilities, in accordance with the Equality Act 2010.

The Equality Act 2010 imposes a legal duty on organisations, including
healthcare providers, to make reasonable adjustments to their services to
ensure that they are accessible to individuals with disabilities, and on
par with services provided to individuals without disabilities. It has
come to my attention that you utilise the Reasonable Adjustment Flag on
the National Care Records Service (NCRS) to record, share, and view
details of reasonable adjustments for patients across the NHS in England.
I am interested in understanding how you implement and adhere to this
policy to ensure equitable healthcare access for patients with
disabilities.

Therefore, I kindly request the following information:

A copy of your policy or guidelines regarding the identification and
implementation of reasonable adjustments for patients under the Equality
Act 2010.

Information on the processes and procedures in place for health and care
workers within your organisation to record and communicate reasonable
adjustments for patients, including the use of the Reasonable Adjustment
Flag on the NCRS.

Details about the categories of adjustments and types of adjustments that
can be recorded for patients on the Reasonable Adjustment Flag, as
specified in the NHS guidance.

Any documents or guidelines that you provide to your staff regarding the
assessment and recording of patients' needs for reasonable adjustments,
including communication requirements and impairments.

Information on how you ensure that reasonable adjustments are applied
promptly and consistently across all care settings within the hospital.

Any data or statistics related to the number of patients within your
organisation who have been flagged as needing reasonable adjustments, and
the types of adjustments commonly provided.

Information on how you comply with the legal obligation under the Equality
Act 2010 to make anticipatory reasonable adjustments, particularly in
cases where patients are referred or present for care.

Any additional documentation, reports, or guidance related to your efforts
to satisfy your legal obligations under the Equality Act 2010 and NHS
contracts.

Details on any training or education provided to staff within your
organisation regarding reasonable adjustments for patients with
disabilities.

The contact information of the designated individual or department
responsible for overseeing the implementation of reasonable adjustments
within your organisation.

Please provide the requested information in electronic format where
possible, and within the statutory timeframe of 20 working days, as
stipulated by the Freedom of Information Act 2000.

If there are any fees associated with processing this request, please
inform me in advance. If you require any clarification or further
information to fulfill this request, please do not hesitate to contact me.

I understand the importance of complying with the law and ensuring that
individuals with disabilities receive equitable healthcare services. Your
assistance in providing this information will greatly contribute to our
collective understanding of how hospitals like yours work to fulfill these
vital obligations.

Thank you for your attention to this matter, and I look forward to
receiving the requested information in due course.

Yours sincerely,

Mr Ryan Jarvis

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #1032267 email]

Is [5][University Hospitals Birmingham NHS Foundation Trust request email]
the wrong address for Freedom of Information requests to University
Hospitals Birmingham NHS Foundation Trust? If so, please contact us using
this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...
[9]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Our reference: FOI 3527 2023/24

Dear Ryan Jarvis,

Thank you for your request for information. The Trust's response is
provided in the attached document.  Please accept our apologies for the
delay in providing our response, this has likely been due to urgent
responses in relation to public health priorities.

UHB is one of the largest teaching hospital trusts in England, serving a
regional, national and international population. It includes Birmingham
Heartlands Hospital, the Queen Elizabeth Hospital Birmingham, Solihull
Hospital and Community Services, Good Hope Hospital in Sutton Coldfield
and Birmingham Chest Clinic. We also run a number of smaller satellite
units, allowing people to be treated as close to home as possible. We see
and treat more than 2.2 million people every year across our sites and our
hospitals deliver more babies than anywhere else in Europe. We employ
20,000 staff and have an annual turnover of nearly £1.5 billion.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, you should write to
our Information Governance Lead at [1][email address].

If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by our Trust. The Information Commissioner can be
contacted at:

Information Commissioner's Office Wycliffe House Water Lane, Wilmslow,
Cheshire SK9 5AF Telephone: 08456 30 60 60 or 01625 54 57 45 or
[2]www.ico.org.uk

Kind regards,

FOI Administrator

Information Governance

University Hospitals Birmingham NHS Foundation Trust

Email: [3][University Hospitals Birmingham NHS Foundation Trust request
email]

h

From: Ryan Jarvis <[FOI #1032267 email]>
Sent: Thursday, September 28, 2023 4:29 AM
To: FOI <[email address]>
Subject: Freedom of Information request - Hospital Policy on Reasonable
Adjustments under the Equality Act 2010

This Message has originated outside your organisation.

Dear University Hospitals Birmingham NHS Foundation Trust,

I am writing to make a formal request for information under the Freedom of
Information Act 2000 regarding any policy and procedures related to the
identification and implementation of reasonable adjustments for patients
with disabilities, in accordance with the Equality Act 2010.

The Equality Act 2010 imposes a legal duty on organisations, including
healthcare providers, to make reasonable adjustments to their services to
ensure that they are accessible to individuals with disabilities, and on
par with services provided to individuals without disabilities. It has
come to my attention that you utilise the Reasonable Adjustment Flag on
the National Care Records Service (NCRS) to record, share, and view
details of reasonable adjustments for patients across the NHS in England.
I am interested in understanding how you implement and adhere to this
policy to ensure equitable healthcare access for patients with
disabilities.

Therefore, I kindly request the following information:

A copy of your policy or guidelines regarding the identification and
implementation of reasonable adjustments for patients under the Equality
Act 2010.

Information on the processes and procedures in place for health and care
workers within your organisation to record and communicate reasonable
adjustments for patients, including the use of the Reasonable Adjustment
Flag on the NCRS.

Details about the categories of adjustments and types of adjustments that
can be recorded for patients on the Reasonable Adjustment Flag, as
specified in the NHS guidance.

Any documents or guidelines that you provide to your staff regarding the
assessment and recording of patients' needs for reasonable adjustments,
including communication requirements and impairments.

Information on how you ensure that reasonable adjustments are applied
promptly and consistently across all care settings within the hospital.

Any data or statistics related to the number of patients within your
organisation who have been flagged as needing reasonable adjustments, and
the types of adjustments commonly provided.

Information on how you comply with the legal obligation under the Equality
Act 2010 to make anticipatory reasonable adjustments, particularly in
cases where patients are referred or present for care.

Any additional documentation, reports, or guidance related to your efforts
to satisfy your legal obligations under the Equality Act 2010 and NHS
contracts.

Details on any training or education provided to staff within your
organisation regarding reasonable adjustments for patients with
disabilities.

The contact information of the designated individual or department
responsible for overseeing the implementation of reasonable adjustments
within your organisation.

Please provide the requested information in electronic format where
possible, and within the statutory timeframe of 20 working days, as
stipulated by the Freedom of Information Act 2000.

If there are any fees associated with processing this request, please
inform me in advance. If you require any clarification or further
information to fulfill this request, please do not hesitate to contact me.

I understand the importance of complying with the law and ensuring that
individuals with disabilities receive equitable healthcare services. Your
assistance in providing this information will greatly contribute to our
collective understanding of how hospitals like yours work to fulfill these
vital obligations.

Thank you for your attention to this matter, and I look forward to
receiving the requested information in due course.

Yours sincerely,

Mr Ryan Jarvis

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #1032267 email]

Is [5][University Hospitals Birmingham NHS Foundation Trust request email]
the wrong address for Freedom of Information requests to University
Hospitals Birmingham NHS Foundation Trust? If so, please contact us using
this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...
[9]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections