Hospital Chaplaincy Procedures

Susan Davis made this Freedom of Information request to Countess of Chester Hospital NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Countess of Chester Hospital NHS Foundation Trust,

I would like to request the following information on standards, policies and procedures relating to hospital chaplains in your Trust.

Could you please:

1. tell me whether policies or procedures exist to:

a. establish whether a patient admitted to any of your hospitals does or does not wish to receive contact from a hospital chaplain

b. ensure that patients (or their visitors, next-of-kin etc.) do not received unsolicited contact from chaplains

c. safeguard patients’ personal and medical data such that hospital chaplains by default do not have access to it

d. ensure that hospital chaplains, when given access to patient data, do not share any of it with third parties

If you answered yes to any of the above, please could you provide me with copies of the relevant policies or procedures

2. outline your approach for monitoring adherence to the policies and procedures above

3. provide me with a summary of the results of this monitoring for the last five years, including rates of compliance with the policies and procedures, and severity of any non-compliance events

4. provide me with details of any action taken in respect of any non-compliance identified (e.g. tightening of procedures, disciplinary action – in the latter case, taking care not to disclose any personal information)

Please could you release this information in electronic form by email via this WhatDoTheyKnow request.

Yours faithfully,

Susan Davis

Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

Thank you for your recent Freedom of Information request. Freedom of information only applies to corporate information; this e-mail confirms receipt of your request for this type of information only.

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In accordance with section 12 of the Freedom of Information Act 2000 where multiple requests for information are received from one person or by different persons who appear to be acting in together in a single campaign the estimated cost of complying with any of the requests is to be taken to be the estimated total cost of complying with all of them. To this effect your requests for information will be dealt with under the single reference number above.

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Regards

Claire Jones
Freedom of Information Officer
Countess of Chester Hospital NHS Foundation Trust

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Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

1 Attachment

Hello

Please see below in response to your Freedom of Information Request.

There are no policies relating to question 1; however there is currently a procedure for patients to be asked on admission via meditech whether they would like to request Chaplaincy intervention.

Patients are visited by referrals from patients themselves, families and their local religious community; also on general ward rounds patients are always visited sensitively looking to the needs of the patient.

Confidentiality is a high priority and no personal information is discussed with any third party.

Question 2, 3 & 4 are not applicable.

I have also attached a Customer Satisfaction Survey and it would be much appreciated if you could take the time to complete this and return to us by e-mail.

Regards

Claire Jones
Freedom of Information Officer
Countess of Chester Hospital NHS Foundation Trust

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