Hospital Chaplaincy Procedures

The request was partially successful.

Dear The Royal Wolverhampton NHS Trust,

I would like to request the following information on standards, policies and procedures relating to hospital chaplains in your Trust.

Could you please:

1. tell me whether policies or procedures exist to:

a. establish whether a patient admitted to any of your hospitals does or does not wish to receive contact from a hospital chaplain

b. ensure that patients (or their visitors, next-of-kin etc.) do not received unsolicited contact from chaplains

c. safeguard patients’ personal and medical data such that hospital chaplains by default do not have access to it

d. ensure that hospital chaplains, when given access to patient data, do not share any of it with third parties

If you answered yes to any of the above, please could you provide me with copies of the relevant policies or procedures

2. outline your approach for monitoring adherence to the policies and procedures above

3. provide me with a summary of the results of this monitoring for the last five years, including rates of compliance with the policies and procedures, and severity of any non-compliance events

4. provide me with details of any action taken in respect of any non-compliance identified (e.g. tightening of procedures, disciplinary action – in the latter case, taking care not to disclose any personal information)

Please could you release this information in electronic form by email via this WhatDoTheyKnow request.

Yours faithfully,

Susan Davis

FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

Tuesday, 26 March 2013

Dear Applicant

FOI 1808– Ack:- Hospital Chaplaincy Procedures

Thank you for your recent Freedom of Information request. Under the terms of the Freedom of Information Act we will expect to respond to this request in 20 working days.

If you require access to medical records you need to use the contact information below. Your request for personal information will not be processed under Freedom of Information Act :
Data Protection Team
Health Records Department
New Cross Hospital
Wednesfield Road
Wolverhampton
WV10 0QP
[email address]
Tel: 01902307999 Extension: 5544

For your Freedom of Information request we are now investigating the nature of the search and the quantity of information requested. There are also a number of exemptions which the Act permits with respect to releasing information. The information will be assessed for these exemptions prior to us releasing the information to you. We will advise you if we are unable to provide the information requested, or if there will be a cost associated to your request in line with section 12 of the Act. In accordance with section 12 of the Freedom of Information Act 2000 where multiple requests for information are received from one person or by different persons who appear to be acting in together in a single campaign the estimated cost of complying with any of the requests is to be taken to be the estimated total cost of complying with all of them. To this effect your requests for information will be dealt with under the single reference number above.

If you have any queries I would be grateful if you would contact me so that we can discuss the issues. Details of the complaints procedure will be sent to you should you wish to see them. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Trust. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust
Tel: 01902 307999 | Ext 8123 | Email: [The Royal Wolverhampton NHS Trust request email]

show quoted sections

FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

Dear Ms Davis

 

FOI 1808 Reply - The Royal Wolverhampton Hospitals NHS Trust – Request
Regarding Hospital Chaplaincy Procedures

 

We are writing to advise that we are still awaiting information in
relation to your request dated 25.03.13.   We will endeavour to respond to
your request by 07.05.13.   We apologise for this delay but trust this
will be accepted.

 

If you have any queries, please do not hesitate to contact us in the
meantime. Details of the complaints procedure will be sent to you should
you wish to see them. Please remember to quote the reference number above
in any future communications.

 

If you are not content with the outcome your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by [department name]. The Information Commissioner can
be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

Freedom of Infomraiton Co-ordinators | The Royal Wolverhampton NHS Trust

Tel: 01902 307999 | Ext 8123 | Email: [1][The Royal Wolverhampton NHS Trust request email]

 

Please note The Royal Wolverhampton Hospitals NHS Trust now has a
dedicated FOI email address to deal with all requests made under the
Freedom of Information Act 2000. Please update your contact address for
FOI requests accordingly. Thank you.

 

show quoted sections

References

Visible links
1. mailto:[The Royal Wolverhampton NHS Trust request email]

Ashford Wendy (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

3 Attachments

Wednesday, 08 May 2013

 

Dear Applicant

 

FOI 1808 – Reply:- Hospital Chaplaincy Procedures

 

Thank you for your recent Freedom of Information request on the above
subject. We have completed our search for information and the details are
as follows. Your request included:

 

Please see attached correspondence.

 

The full Freedom of Information Act 2000 is available on the legislation
website via the following link:
[1]http://www.legislation.gov.uk/ukpga/2000... The Trust is
regarding this response as a full and complete discharge of its
responsibilities under the Freedom of Information Act 2000 in relation to
this request. I trust it fulfils your requirements but should you have any
concerns please do not hesitate to contact me and I will attempt to
resolve your issues.

 

In the event you pursue a complaint/investigation and are not content with
the outcome, you have the option to apply directly to the Information
Commissioner for a decision. Generally, the ICO cannot make a decision
unless you have exhausted the complaints procedure provided by the Trust.
The Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.

 

 

Yours sincerely

 

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust

Tel: 01902 307999 | Ext 8123 | Email: [2][The Royal Wolverhampton NHS Trust request email]

 

show quoted sections

References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. mailto:[The Royal Wolverhampton NHS Trust request email]