Hospital Chaplaincy Procedures

Susan Davis made this Freedom of Information request to Torbay and Southern Devon Health and Care NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Torbay and Southern Devon Health and Care NHS Trust,

I would like to request the following information on standards, policies and procedures relating to hospital chaplains in your Trust.

Could you please:

1. tell me whether policies or procedures exist to:

a. establish whether a patient admitted to any of your hospitals does or does not wish to receive contact from a hospital chaplain

b. ensure that patients (or their visitors, next-of-kin etc.) do not received unsolicited contact from chaplains

c. safeguard patients’ personal and medical data such that hospital chaplains by default do not have access to it

d. ensure that hospital chaplains, when given access to patient data, do not share any of it with third parties

If you answered yes to any of the above, please could you provide me with copies of the relevant policies or procedures

2. outline your approach for monitoring adherence to the policies and procedures above

3. provide me with a summary of the results of this monitoring for the last five years, including rates of compliance with the policies and procedures, and severity of any non-compliance events

4. provide me with details of any action taken in respect of any non-compliance identified (e.g. tightening of procedures, disciplinary action – in the latter case, taking care not to disclose any personal information)

Please could you release this information in electronic form by email via this WhatDoTheyKnow request.

Yours faithfully,

Susan Davis

infogov t-sd (TORBAY AND SOUTHERN DEVON HEALTH AND CARE NHS TRUST), Torbay and Southern Devon Health and Care NHS Trust

1 Attachment

Email: [email address]
Direct Line: (01803) 210507
Our Ref: TSD1826

Dear Ms. Davis,

Request for Information TSD1826

Thank you for your request for information regarding hospital chaplain policy. Your request was received on 2nd April 2013 and I am dealing with it under the terms of the Freedom of Information Act 2000.

A response to your request for information will be sent to you promptly and in any event no later than 30th April 2013.

I attach for your information a copy of our leaflet “How to Access your Information”.

For information on how we handle requests for information and our publication scheme can be found by following the Freedom of Information link on the home page www.torbaycaretrust.nhs.uk.

If you have any queries about this email, please contact me, quoting the reference number above.

Yours sincerely,

Kevin Pointer
Information Governance Support Officer
Telephone: (01803) 210507 (Internal 58507)

Torbay and Southern Devon Health and Care NHS Trust
Bay House
Riviera Park
Nicholson Road
Torquay
TQ2 7TD

Please consider the environment before printing this e-mail

show quoted sections

Dear infogov t-sd (TORBAY AND SOUTHERN DEVON HEALTH AND CARE NHS TRUST),

Please could I have a report on your progress in responding to my request? As I am sure you are aware we are now well past the 20 day limit.

Yours sincerely,

Susan Davis

Dear Torbay Trust,

I emailed you a week ago asking for an update on your progress in responding to my FoI request. This response is now nearly a month overdue.

Could you please get in touch to tell me the reason for the delay and give me a date by which I can expect to receive the response.

If you are not able to provide a response by the end of this week, please could you treat this email as a request for an internal review.

Yours sincerely,

Susan Davis

Pointer Kevin (TORBAY AND SOUTHERN DEVON HEALTH AND CARE NHS TRUST), Torbay and Southern Devon Health and Care NHS Trust

1 Attachment

Email: [email address]
Direct Line: (01803) 210507
Ref: TSD1826

Dear Ms. Davies

Request for Information TSD1826

I am writing to confirm that we have now completed our search for the information you requested on 25th March 2013 in relation to hospital Chaplaincy procedures.

I apologise profusely for the delay in our response to your request.

I can confirm that Torbay and Southern Devon Health and Care NHS Trust have no specific policies or procedures in place for Hospital Chaplains; However under no circumstances would a Chaplain have access to patients notes.

Patient’s religious needs are recorded as part of their care record; in hospitals that have regular Chaplains visiting patients are made aware of this and can access the Chaplain if they wish.

Patients are actively supported by staff if they expressly request that they do not receive contact with any visiting Chaplains.

Where patients wish ministers from their community to visit, staff will support this.

Where applicable staff are referred to the attached Religious, Spiritual, Pastoral & Cultural Care Handbook as appropriate for advice and guidance.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting.

If you wish to discuss any of the above, please contact me, quoting the TSD reference number above.

If you are unhappy with the way in which we have handled your request, please contact the Information Governance Manager in the first instance. If you wish to make a formal complaint, you should write to our Complaints Manager at Torbay and Southern Devon Health and Care NHS Trust, Bay House, Nicholson Road, Torquay, TQ2 7TD.

If you are not content with the outcome of your complaint or the internal review, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner will only make a decision once you have exhausted the complaints and/or internal review process provided by us. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Kevin

Kevin Pointer
Information Governance Support Officer
Telephone: (01803) 210507 (Internal 58507)

Torbay and Southern Devon Health and Care NHS Trust
Bay House
Riviera Park
Nicholson Road
Torquay
TQ2 7TD

Please consider the environment before printing this e-mail

show quoted sections