Hospital Chaplaincy Procedures

Susan Davis made this Freedom of Information request to Northampton General Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Northampton General Hospital NHS Trust,

I would like to request the following information on standards, policies and procedures relating to hospital chaplains in your Trust.

Could you please:

1. tell me whether policies or procedures exist to:

a. establish whether a patient admitted to any of your hospitals does or does not wish to receive contact from a hospital chaplain

b. ensure that patients (or their visitors, next-of-kin etc.) do not received unsolicited contact from chaplains

c. safeguard patients’ personal and medical data such that hospital chaplains by default do not have access to it

d. ensure that hospital chaplains, when given access to patient data, do not share any of it with third parties

If you answered yes to any of the above, please could you provide me with copies of the relevant policies or procedures

2. outline your approach for monitoring adherence to the policies and procedures above

3. provide me with a summary of the results of this monitoring for the last five years, including rates of compliance with the policies and procedures, and severity of any non-compliance events

4. provide me with details of any action taken in respect of any non-compliance identified (e.g. tightening of procedures, disciplinary action – in the latter case, taking care not to disclose any personal information)

Please could you release this information in electronic form by email via this WhatDoTheyKnow request.

Yours faithfully,

Susan Davis

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

26th March, 2013

 

Dear Ms Davis

 

Northampton General Hospital NHS Trust

 

Request under Freedom of Information Act 2000

 

Request Ref: NGFOI 12/13 363

Acknowledgement Letter

 

Thank you for your request for information under the Freedom of
Information Act, which we received at Northampton General Hospital NHS
Trust (NGH) on 25th March, 2013.

 

We are now processing your request and we will respond to you in full as
soon as possible. Under the Freedom of Information Act, we have 20 working
days to respond to your request from the working day after which we
receive your request into the Trust and would therefore normally do so by
24th April.

 

If for any reason it becomes apparent that there could be a delay in
responding to your Freedom of Information Act request, we will keep you
fully informed.

 

If you have any queries then please contact us on the address below or if
by e-mail to [1][Northampton General Hospital NHS Trust request email] quoting the reference NGFOI 12/13 363.

 

Yours sincerely,

Louise Chatwyn

 

Information Governance Manager

Northampton General Hospital NHS Trust

Directorate of Strategy & Partnerships

Northampton General Hospital NHS Trust

Cliftonville

Northampton

NN1 5BD

 

E-mail: [2][Northampton General Hospital NHS Trust request email]

 

--------------------------------------------------------------------------

From: Susan Davis [mailto:[FOI #154559 email]]
Sent: Mon 25/03/2013 15:08
To: FOI - Freedom Information Officer
Subject: Freedom of Information request - Hospital Chaplaincy Procedures

     Dear Northampton General Hospital NHS Trust,
    
     I would like to request the following information on standards,
     policies and procedures relating to hospital chaplains in your
     Trust.
    
     Could you please:
    
     1. tell me whether policies or procedures exist to:
    
     a. establish whether a patient admitted to any of your hospitals
     does or does not wish to receive contact from a hospital chaplain
    
     b. ensure that patients (or their visitors, next-of-kin etc.) do
     not received unsolicited contact from chaplains
    
     c. safeguard patients’ personal and medical data such that hospital
     chaplains by default do not have access to it
    
     d. ensure that hospital chaplains, when given access to patient
     data, do not share any of it with third parties
    
     If you answered yes to any of the above, please could you provide
     me with copies of the relevant policies or procedures
    
     2. outline your approach for monitoring adherence to the policies
     and procedures above
    
     3. provide me with a summary of the results of this monitoring for
     the last five years, including rates of compliance with the
     policies and procedures, and severity of any non-compliance events
    
     4. provide me with details of any action taken in respect of any
     non-compliance identified (e.g. tightening of procedures,
     disciplinary action – in the latter case, taking care not to
     disclose any personal information)
    
     Please could you release this information in electronic form by
     email via this WhatDoTheyKnow request.
    
     Yours faithfully,
    
     Susan Davis
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #154559 email]
    
     Is [Northampton General Hospital NHS Trust request email] the wrong address for Freedom of Information
     requests to Northampton General Hospital NHS Trust? If so, please
     contact us using this form:
     [3]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [4]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
     -------------------------------------------------------------------

References

Visible links
1. mailto:[Northampton General Hospital NHS Trust request email]
2. mailto:[Northampton General Hospital NHS Trust request email]
3. http://www.whatdotheyknow.com/help/contact
4. http://www.whatdotheyknow.com/help/offic...

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

2 Attachments

Dear Ms Davis

Request for Information under the Freedom of Information Act 2000

 

Request Ref: NGFOI 12/13: 363

Response to your Request

 

I am now pleased to be able to respond to your Freedom of Information
Request.  Please find attached the following documents:

 

 1. Full ‘Response Letter’ to your Freedom of Information Request;  
 2. Copy of our Northampton General Hospital NHS Trust Freedom of
Information Complaints Procedure Leaflet 

 

The files that are being sent to you are in Portable document Format
(PDF). You will need to have Adobe Acrobat Software installed on your
computer to view/read these documents. I hope that this will not present a
problem to you.

 

We are committed to ensuring that our organisation effectively meets the
statutory requirements of the Freedom of Information Act 2000.  We would
therefore be obliged if you could take a few moments to complete our
feedback survey by “clicking” on the link below.  The information provided
by this survey will be used to ensure the Trust is providing a
satisfactory service and any comments will be used to improve our
procedures.

 

[1]http://www.surveymonkey.com/s/L55JBDW

 

Please do not hesitate to contact me if I can be of any further
assistance.

Yours sincerely,

Louise Chatwyn

Information Governance Manager
Directorate of Strategy & Partnerships

Northampton General Hospital NHS Trust
Cliftonville
Northampton
NN1 5BD

E-mail: [2][Northampton General Hospital NHS Trust request email]

--------------------------------------------------------------------------

From: Susan Davis [mailto:[FOI #154559 email]]
Sent: Mon 25/03/2013 15:08
To: FOI - Freedom Information Officer
Subject: Freedom of Information request - Hospital Chaplaincy Procedures

     Dear Northampton General Hospital NHS Trust,
    
     I would like to request the following information on standards,
     policies and procedures relating to hospital chaplains in your
     Trust.
    
     Could you please:
    
     1. tell me whether policies or procedures exist to:
    
     a. establish whether a patient admitted to any of your hospitals
     does or does not wish to receive contact from a hospital chaplain
    
     b. ensure that patients (or their visitors, next-of-kin etc.) do
     not received unsolicited contact from chaplains
    
     c. safeguard patients’ personal and medical data such that hospital
     chaplains by default do not have access to it
    
     d. ensure that hospital chaplains, when given access to patient
     data, do not share any of it with third parties
    
     If you answered yes to any of the above, please could you provide
     me with copies of the relevant policies or procedures
    
     2. outline your approach for monitoring adherence to the policies
     and procedures above
    
     3. provide me with a summary of the results of this monitoring for
     the last five years, including rates of compliance with the
     policies and procedures, and severity of any non-compliance events
    
     4. provide me with details of any action taken in respect of any
     non-compliance identified (e.g. tightening of procedures,
     disciplinary action – in the latter case, taking care not to
     disclose any personal information)
    
     Please could you release this information in electronic form by
     email via this WhatDoTheyKnow request.
    
     Yours faithfully,
    
     Susan Davis
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #154559 email]
    
     Is [Northampton General Hospital NHS Trust request email] the wrong address for Freedom of Information
     requests to Northampton General Hospital NHS Trust? If so, please
     contact us using this form:
     [3]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [4]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
     -------------------------------------------------------------------

References

Visible links
1. http://www.surveymonkey.com/s/L55JBDW
2. mailto:[Northampton General Hospital NHS Trust request email]
3. http://www.whatdotheyknow.com/help/contact
4. http://www.whatdotheyknow.com/help/offic...