**THIS IS AN AUTOMATED RESPONSE - YOUR EMAIL WILL BE RESPONDED TO BY A
MEMBER OF THE TEAM ALSO​​**

Thank you for your email.   

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries.  

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website  

If you are contacting us about new COVID-19 treatments, more information
is available on the [3]NHS website. 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding.  

In the meantime, you may find the following information helpful.  

How can the Customer Contact Centre help me?  

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care.  Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies.  

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions.   

You may be able to find the answer you are looking for in our Frequently
Asked Questions:  

[4]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here:  

[5]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice?  

No. Our advisors are not clinically trained and are unable to provide
medical advice.   

For help from a GP, visit your GP surgery’s website, use an [6]online
service to contact your GP, or call the surgery.   

For urgent medical help, use the [7]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance.  

There is more information about getting medical help on the [8]NHS
website.  

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?  

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service.   

All hospitals have a Patient Advice and Liaison Service (PALS):  

[9]https://www.nhs.uk/common-health-questio....
  

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website:  

[10]https://www.nhs.uk/Service-Search/Clinic...

How do I report a change of name or address?  

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.  

You should also advise your dentist or optician of a change of name or
address as they keep their own records.
Where can I find further information about NHS England and NHS
Improvement?

You can find information about our work on our
website: [11]https://www.england.nhs.uk/about/   

How do you use my information?

NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website: [12]https://www.england.nhs.uk/contact-us/pr...

NHS England Customer Contact Centre  

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Dear Tom Jefferson,

Thank you for your communication dated 11 April 2022.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

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Dear Tom Jefferson, 

Thank you for your communication dated 11 April 2022. 
 
Your exact request was: 

“Could you please provide me with hospital admission data reported by days
of positivity to SARS-CoV-2 since admission back to March 2020. 
 
For clarity if someone was positive when admitted, that would be Day 0, if
found positive after 5 days, Day 5 and so on.” 

NHS England does not hold information in relation to your request.  

Since October 2020, NHS England has published relevant data relating to
[1]COVID-19 Hospital Activity which includes the numbers of people
diagnosed in hospital with COVID, or admitted to hospital with COVID. 
This data covers the period from 1 August.  Data relating to the number of
patients diagnosed in the community with COVID and subsequently admitted
to hospital, or admitted to hospital and diagnosed with COVID within 8
days after admission [2]is also published. 

We do not hold granular hospital admission data reported by days of
positivity to SARS-CoV-2 since admission, or data going back to March
2020. 

Copyright: NHS England operates under the terms of the open government
licence. Please see the [3]NHS England terms and conditions on our
website. 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to: 
 
NHS England 
PO Box 16738 
REDDITCH 
B97 9PT 
 
Email: [4][NHS England request email] 
 
Please quote the reference number shown above in any future
communications. 
 
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
[5]via their website. 
 
Please note there is no charge for making an appeal. 
 
Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log. 
 
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email]. 
 
 
Yours sincerely, 
 
 
Freedom of Information 
Communications 
Office of the Chairs, Chief Executive Officer and Chief Operating Officer 
 
 
NHS England 
PO Box 16738 
REDDITCH 
B97 9PT 
 
Tel: 0300 311 22 33 
Email: [7][NHS England request email] 

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