Horn Lane Waste Management Site

T Henderson made this Freedom of Information request to Environment Agency

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Environment Agency,

Under the Environmental Information Regulations please can you supply

a) copies of the annual environmental performance reports supplied to the Environment Agency since 1st January 2010 by the licence holder operating the waste management plant on land at 307 Horn Lane, Acton, London W3 0BP (believed to operate under licence EAWML 80060)

b) copies of any notifications to the EA of breaches of the trigger levels of monitored dust/ particulate matter relating to this site in the period 1st January 2013 to 28th April 2013.

Yours faithfully,

T Henderson

Enquiries, Unit, Environment Agency

4 Attachments

Thank you for contacting the Environment Agency.

 

From the 1 April 2013 the functions carried out by the Environment Agency
in Wales will be taken over by a new body called Natural Resources Wales
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So when can I expect a response?

Our customer charter for general enquiries is 10 working days but you can
expect to receive a reply from us within 4 working days. If your enquiry
is of a technical nature this could take up to 20 working days. Please
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If your enquiry refers to a Waste Exemption application you can expect to
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The Customer Charter (response days) for all enquiries start from the next
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For further information on our Customer Charter please visit our website 

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But my e-mail refers to an Environmental Incident, won’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
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Enquiries, Unit, Environment Agency

Dear T Henderson

Thank you for your enquiry regarding your request for information relating to the Horn Lane Waste Management Site.

For your information, I have passed your query to our local External Relations Team (Planning and Corporate Services) for advice. They will check whether we hold this information and they will be in touch with you shortly.

The External Relations team have 20 working days from the date we receive your enquiry to provide a response, and they will get this to you as soon as possible.

Should you wish to contact them in the meantime, their details are below. Please quote your Enquiry Ref 130501/RMH09, in your correspondence with us.

External Relations
Planning and Corporate Services
Environment Agency
South East Region, North East Thames Area
Apollo Court
2 Bishops Square Business Park
St Albans Road West
HATFIELD
AL10 9EX

Tel: 03708 506506

I trust this information is useful and if you require anything further please don’t hesitate to contact us again.

From the 1 April 2013 the functions carried out by the Environment Agency in Wales were taken over by a new body called Natural Resources Wales (NRW).
Any enquiries for Wales, with the exception of Rod licensing and the Carbon Reduction Commitment, should be directed to Natural Resources Wales.
Natural Resources Wales will deal with your enquiry and / or process your application.  If you have any further queries you can contact NRW Tel: 0300 065 3000  
e mail: [email address] or visit their website: www.naturalresourceswales.gov.uk

Kind Regards
 
Robert McCallum-Hamilton
Customer Service Advisor
Email Enquiries Unit
National Customer Contact Centre
Part of National Operations
Environment Agency
Tel: 03708 506506
Website: www.environment-agency.gov.uk/

We would really like to know what you think of our customer service. Please can you spare five minutes to complete our short survey; your feedback will help us identify where we need to improve.

The survey is completely anonymous.
 
http://feedback.environmentagency.uk.com...

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NET Enquiries, Environment Agency

2 Attachments

Dear T Henderson

Enquiry regarding Horn Lane Waste Management site

Thank you for your email. Please find attached our response.

If I can be of any further help, please contact me.

We would be grateful if you could spare five minutes to help us improve our service. Please click on the link below and fill in our survey – we use every piece of feedback we receive: http://www.surveyshack.com/link/22717

Yours sincerely

Annette Smith
External Relations Officer
Direct dial 01707 632301
Direct fax 01707 632 610
Direct email NET[Environment Agency request email]

During the recent floods in November 2012, flood defences have protected more than 54,000 homes. Over 106,000 properties were sent a flood warning during this period. Find out if you're at risk of flooding by visiting our website at http://www.environment-agency.gov.uk/hom... or call Floodline on 0845 988 1188.

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Dear NET Enquiries,

Thank you for the reply.

You state :

"b) We have provided copies of appendix B notifications recording breaches of the trigger levels for PM10 relating to this site in the period 1st January 2013 to 28th April 2013. The information you have requested is attached to this email in several PDF files."

Unfortunately these pdf files do not appear to be attached to the reply appearing on whatdotheyknow.com.

Please could you repost the files so that I can access them.

Thanks,

Yours sincerely,

T Henderson

NET Enquiries, Environment Agency

 

Dear Sir/Madam

 

Thank you for your enquiry, which was received today.

 

We have 20 working days to provide a response.

 

We are currently receiving a very high volume of emails so please be
patient, we will deal with requests in the order in which we receive them
and will get back to you as soon as we can.

 

If you have any queries in the meantime, please contact us on the number
below.

 

 

Yours sincerely

 

External Relations Team

Environment Agency, North East Thames Area

 

Direct dial 01707 632301

Direct email NETenquiries[1]@environment-agency.gov.uk

 

Information in this message may be confidential and may be legally privileged. If you have received this message by mistake, please notify the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes.

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NET Enquiries, Environment Agency

11 Attachments

Dear T Henderson

Thank you for your email. Please find attached the PDF files.

I hope this proves to be of help to you however if you have any further queries please feel free to contact me directly.

We would be grateful if you could spare five minutes to help us improve our service. Please click on the link below and fill in our survey – we use every piece of feedback we receive: http://www.surveyshack.com/link/22717

Kind regards

Annette Smith

External Relations Officer
Northeast Thames
Tel: 01707 632301
email: Net[Environment Agency request email]

My usual working hours are 9.30am to 15.30pm, Mondays, Thursdays and Fridays.

We would be really grateful if you could spare five minutes to help us improve our service. Please click on the link below and fill in our survey – we use every piece of feedback we receive: http://www.surveyshack.com/link/22717

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