Li Liyan
Date
13 August 2024
xxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
Post Office
100 Wood Street
London EC2V 9ER
Your Ref:
Classification:
Public
Dear Li Liyan,
Freedom of Information Request – FOI2024/01062
We are writing in response to your email received by Post Office Limited (“
Post
Office”) on 24 July 2024, which has been dealt with under the terms of the Freedom
of Information Act 2000 (“
FOIA”).
In your email you have requested the information shown verbatim in bold below:
“
I am aware from the Inquiry that there was a replacement called "HNGX". When
was this commenced and completed?
Since 2001, have there been other attempts to replace Horizon/HNGX? If so,
when did the work commence and end? I would like to know if they were
successful or unsuccessful (if there were subsequent attempts). It would also be
helpful if these further attempts were different systems please.”
We can confirm that Post Office does hold the information you have requested
which has been provided below. Please note, the current version of the Horizon IT
system is called Horizon Next Generation X (X being the version name) “
HNGX”.
In 2014 a contract was awarded to IBM to replace the Horizon IT system. However,
after a review of this contract in 2016, a decision was made to terminate the IBM
contract and extend the current Fujitsu contract.
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In 2021, Post Office again considered replacing the Horizon IT system, and vendors
were identified through a Request for Proposal exercise, and an independent market
scan. However, it was decided that the time required to mobilise, and many other
factors meant that it did not fit within a period that could justify the disruption and
cost of a replacement system.
The Fujitsu contract was once again extended in 2021. The Strategic Platform
Modernisation Programme (“
SPMP”) was established and assessed options to
deliver a new core trading platform. Due to further time required for the
implementation of this, the Fujitsu contract has been extended until March 2025.
If you are dissatisfied with the handling of this response, you do have a right to
request an internal review. You can do this by writing to the address above within 40
working days of receipt of this response stating your reasons for your internal review
request or alternatively, by emailing xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx.xx.
If, having requested an internal review by Post Office, you are still not satisfied with
our response you also have a right of appeal to the Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
www.ico.org.uk/foicomplaints
Yours sincerely,
Information Rights Team
xxxxxxxxxxx.xxxxxx@xxxxxxxxxx.xx. uk
https://corporate.postoffice.co.uk/en/governance/access-to-information/access-to-
information/
Post Office Limited is committed to protecting your privacy, information about
how we do this can be found on our website at www.postoffice.co.uk/privacy
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