Dear Post Office Limited,You recently sent me a 2019 Horizon helpline script.It included this sentance"This means that your declarations have resulted in a cash shortage meaning the system
believes your cash declaration should be more than what you have said. "What is meant by "the system believes?"

Yours faithfully,

john o'sullivan

Dear [email address],Thank you for a reply.This script must have an author who could explain what was meant surely?Failing that Ben Foat has built up an award winning team that can furnish a definition?If I was a Help Line Agent and asked what this phrase meant would I get the same reply?Just this week Sir Wyn reminded you “normal negotiating tactics often found in hard fought litigation in the courts should have no place in the administration of any of the schemes for compensation”. Do you think that also applies to FOI requests?

Yours sincerely,

john o'sullivan

Dear information.rights,Not yet,I am asking you to check what the author of the script meant by the statement.If they no longer work for you perhaps your legal department might have a stab at explaining "what the system believes" means

Yours sincerely,

john o'sullivan

Dear Post Office Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Post Office Limited's handling of my FOI request 'Horizon Helpline Script'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]You simply cannot produce a script designed to help people struggling to balance losses on Horizon screens and not know what this sentance means."This means that your declarations have resulted in a cash shortage meaning the system
believes your cash declaration should be more than what you have said. "What does "the system believes" mean?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

john o'sullivan