Horizon
Dear Post Office Limited,
Please can I request the following information:
Can you provide the training materials and resources currently used for Horizon operators?
How do these materials differ from the training provided to sub-postmasters?
How many training days are typically provided to new post office operators? What are the key topics covered during this training?
What support mechanisms are in place for operators after the training period? How often are follow-up visits or audits conducted?
Are there any records or feedback available regarding the effectiveness and adequacy of the Horizon training and support provided to sub-postmasters?
Yours faithfully,
Kanish Patel
Our ref: FOI2023/00330
Dear Kanish Patel,
Thank you for your request for information which was received on 9th June.
Your request is being considered under the terms of the Freedom of
Information Act 2000.
The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 7th July.
Please remember to quote the reference number above in any future
communications.
Regards,
Data Protection and Information Rights Team
100 Wood Street,
London,
EC2V 7ER
Dear Kanish Patel,
Thank you for your patience whilst we have been handling your information
request. Please find this response attached.
With kind regards,
Data Protection and Information Rights Team
100 Wood Street,
London,
EC2V 7ER
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now