Dear Transport for London,

I am aware that there is an unofficial "grace period" for the bus hopper fare.

For example, a journey whereby the first bus is taken at 10:57 and the second bus is taken at 12:02 is regarded as being within the one hour hopper fare time window, when it is over an hour.

I would like to know how many minutes constitutes this grace period - in other words, how far over the one hour time window does the second bus journey need to be in order to incur an additional charge.

Yours faithfully,

Adrian Richards

FOI, Transport for London

Dear Mr Richards

 

Our Ref:         FOI-1364-1718

 

Thank you for your request received on 5 September 2017 asking for
information about Hopper Fares.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

Your request will be processed by TfL, the Greater London Authority and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 3 October 2017. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

Mike Whitaker left an annotation ()

Hi,

I don't work for TfL but I can confirm that the actual hopper period is 70 minutes. I have experienced getting it on 70 and not getting it on 71 before.

Adrian Richards left an annotation ()

Mike Whittaker - thanks for this information as I think you are the first person to document this online - a year after the hopper fare came in to existence!

Mike Whitaker left an annotation ()

No worries. I actually mentioned it in the comments on this post about the hopper fare on my website: https://www.oyster-rail.org.uk/2016/09/b.... Since the comment I've had a 70 minute success.

FOI, Transport for London

1 Attachment

Dear Mr Richards

 

Our Ref:         FOI-1364-1718

 

Thank you for your request received on 5 September 2017 asking for
information about Hopper Fares.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

The system is set up to allow a customer 70 minutes to be given the free
second bus journey, so the grace period is 10 minutes.

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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