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Homeless Applications

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Dear Broxbourne Borough Council,

1. Over the past twelve months, how many people have made a homeless application at the Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centres/ homeless persons offices?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

Broxbourne Borough Council

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your request for information. We are dealing with it under
the terms of the
Freedom of Information Act 2000.

If we need any further information before fully responding to your request
we will let you
know. We will do this as soon as practicable and within 20 days.

You will receive the information requested within 20 working days unless
the Council
does not hold the information or there is a reason for it to be withheld.
I will write to you
in any event.
If you have any queries or concerns, please do not hesitate to contact me.
Please
remember to quote the reference number above in any future communications.

If you are unhappy with the service you receive in relation to your
request and wish to
make a complaint or request a review of our decision, you should write to
the
Communications section, Broxbourne Borough Council, Bishops’ College,
Churchgate
Cheshunt, EN8 9XQ.

If your complaint is not resolved to your complete satisfaction, you have
the right to
apply to the Information Commissioner for a decision.  Further information
about your
rights is available from the Information Commissioner at: Information
Commissioner's
Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF; Telephone:
0303 123
1113 or 01625 54 57 45; Website [1]www.ico.org.uk.

References

Visible links
1. http://www.ico.org.uk/

Freedom of Information, Broxbourne Borough Council

Please be advised the Council is changing the way it receives Freedom of
Information and subject access requests.

An online form is now available and can be found here:
[1]https://www.broxbourne.gov.uk/contact-us...

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST RECEIPT

Thank you for your request for information. It is being dealt with under
the terms of the Freedom of Information Act 2000.

You will receive the requested information within 20 working days, unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.

If you have any queries or concerns, please do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

If you are unhappy with the service you receive in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Communications section, Broxbourne Borough
Council, Bishops’ College, Churchgate Cheshunt, EN8 9XQ.

If your complaint is not resolved to your complete satisfaction, you have
the right to apply to the Information Commissioner for a decision. 
Further information about your rights is available from the Information
Commissioner at: Information Commissioner's Office Wycliffe House Water
Lane Wilmslow Cheshire SK9 5AF; Telephone: 0303 123 1113 or 01625 54 57
45; Website [2]www.ico.org.uk.

Yours sincerely

Millie Hoffman

ASB and Communications Assistant | For anything FOI/EIR and SAR related
please use [3][Broxbourne Borough Council request email] | Broxbourne Borough Council
Bishops’ College | Churchgate | Cheshunt | EN8 9XQ

Tel: 01992 785555 ext.5872 | Web: [4]www.broxbourne.gov.uk | Twitter:
[5]@BroxbourneBC | Facebook: [6]@ThisisBroxbourne

Sign up to receive emails about Council services

and events at [7]www.broxbourne.gov.uk/emailalerts

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provide information about Council services and events. All information
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[9]https://www.broxbourne.gov.uk/resident/p... *

References

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2. http://www.ico.org.uk/
3. mailto:[Broxbourne Borough Council request email]
4. http://www.broxbourne.gov.uk/
5. http://www.twitter.com/BroxbourneBC
6. https://www.facebook.com/ThisisBroxbourn...
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Freedom of Information, Broxbourne Borough Council

1 Attachment

Thank you for your request for information, our reference BFR000141.

Your request has now been considered and the information can be found
below.

1. Over the past twelve months, how many people have made a homeless
application at the Council? 609 applications

2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996? The
Council has not been able to provide an answer to this question of your
request. We estimate that the cost of complying with the request by
undergoing the manual process of extracting this information would exceed
the appropriate limit. Therefore, under section 12 of the Freedom of
Information Act 2000, we are not obliged to comply with the request. The
appropriate limit is set out in the Freedom of Information and Data
Protection (Appropriate Limit and Fees) Regulations 2004. As stated in
regulation 3, this is £450, and as stated in regulation 4, the hourly rate
used to calculate the cost is £25.

 

3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996? ? The
Council has not been able to provide an answer to this question of your
request. We estimate that the cost of complying with the request by
undergoing the manual process of extracting this information would exceed
the appropriate limit. Therefore, under section 12 of the Freedom of
Information Act 2000, we are not obliged to comply with the request. The
appropriate limit is set out in the Freedom of Information and Data
Protection (Appropriate Limit and Fees) Regulations 2004. As stated in
regulation 3, this is £450, and as stated in regulation 4, the hourly rate
used to calculate the cost is £25.

 

4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority? We don’t record
this information on our housing IT system.

5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority?  Not known

6. Please provide details of the average cost of storing a homeless
applicant’s personal property? Not known

7. Under what circumstances do the local authority protect the personal
property of homeless applicants? Circumstances outlined in the Duty to
Protect.

8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected? No 

9. If not, please state the reasons why not? We only ask if we have reason
to believe they have personal property that needs protection

10. Please provide copies of the local authorities’ policies regarding
homeless applications? We don’t have a policy for homeless applications
and neither is it a requirement to have one. We follow the MHCLG’s
Homelessness Code of Guidance for LAs

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants? We don’t have a
policy

12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centres/ homeless persons offices? We don’t have a homeless
procedures manual

 

13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property? None.

 

If you have any queries or concerns, please do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request an internal review of our
decision, you should write to the Communications section, Broxbourne
Borough Council, Bishops’ College, Churchgate, Cheshunt, EN8 9XQ.

If your complaint is not resolved to your complete satisfaction, you have
the right to apply to the Information Commissioner for a decision. 
Further information about your rights is available from the Information
Commissioner at: Information Commissioner's Office Wycliffe House Water
Lane Wilmslow Cheshire SK9 5AF; Telephone: 0303 123 1113 or 01625 54 57
45; Website [1]www.ico.org.uk

Yours sincerely

 

 

Millie Hoffman

ASB and Communications Assistant | For anything FOI/EIR and SAR related
please use [2][Broxbourne Borough Council request email] | Broxbourne Borough Council
Bishops’ College | Churchgate | Cheshunt | EN8 9XQ

 

Tel: 01992 785555 ext.5872 | Web: [3]www.broxbourne.gov.uk | Twitter:
[4]@BroxbourneBC | Facebook: [5]@ThisisBroxbourne

 

Sign up to receive emails about Council services

and events at [6]www.broxbourne.gov.uk/emailalerts

 

 

This transmission is intended for the named addressee(s) only, it may
contain sensitive or protectively marked material and should be handled
accordingly. Unless you are the named addressee (or authorised to receive
it for the addressee) you may not copy or use it, or disclose it to anyone
else. If you have received this transmission in error please notify the
sender immediately. All email traffic sent via Borough of Broxbourne
systems will be subject to recording and monitoring in accordance with
relevant legislation.
To receive relevant e-communications from the Council, please register at
[7]www.broxbourne.gov.uk/emailalerts. E-communications are emails that
provide information about Council services and events. All information
supplied will be processed and held in accordance with Data Protection
regulations.  * The Council s privacy notice can be viewed here*
[8]https://www.broxbourne.gov.uk/resident/p... *

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[Broxbourne Borough Council request email]
3. http://www.broxbourne.gov.uk/
4. http://www.twitter.com/BroxbourneBC
5. https://www.facebook.com/ThisisBroxbourn...
6. http://www.broxbourne.gov.uk/emailalerts blocked::http://wwwbroxbourne.gov.uk/emailalerts
http://www.broxbourne.gov.uk/emailalerts
7. http://www.broxbourne.gov.uk/emailalerts
8. https://www.broxbourne.gov.uk/resident/p...

We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.