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Homeless Applications

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Dear Cheshire West and Chester Council,

1. Over the past twelve months, how many people have made a homeless application at the Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centres/ homeless persons offices?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

FOI West, Cheshire West and Chester Council

RE: Your request under the Freedom of Information Act 2000

Reference: RFI 1762

Dear Jonathan Boyle

Thank you for your email dated 10 October 2019.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

Disclosures Team
Cheshire West and Chester Council
Tel: 0300 123 8 123
Email: [email address]
Location: Cheshire West and Chester Council, 4 Civic Way, Ellesmere Port CH65 0BE
Visit: cheshirewestandchester.gov.uk

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FOI West, Cheshire West and Chester Council

Dear Jonathan Boyle

 

Thank you for your request for information of 10 October 2019 which has
been logged as RFI 1762 and has been dealt with under the Freedom of
Information Act 2000. We apologise for the delay in responding.

 

We confirm that Cheshire West and Chester Council holds information
relating to your request.

 

For the purpose of clarity your request has been reproduced below:

 

1. Over the past twelve months, how many people have made a homeless
application at the Council? 1704 people made a homeless application,
between 01/10/2018 and 30/09/2019.

2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996? The
legislation refers to an applicant making a homeless application and as a
result of that application we may have a duty to provide s.188
accommodation (interim/temporary accommodation ) for the applicant and
their household. Please clarify if your question relates to the number of
individuals accommodated as such. Under section 16 of the FOIA we can
advise the Council reports the number of households that have been
provided with interim accommodation which was 352 households in the
timeframe requested.

3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
Please see above

4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority? 31

5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority? 3-4 months

6. Please provide details of the average cost of storing a homeless
applicant’s personal property? Varies depending upon size of household but
average £100-£300 per month

7. Under what circumstances do the local authority protect the personal
property of homeless applicants? We would refer to the Code of Guidance
Chapter 20, see question 10

8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected? The applicant would be asked if they are able to make
provision to protect their belongings themselves and if not assistance
would be offered

9. If not, please state the reasons why not? N/A

10. Please provide copies of the local authorities’ policies regarding
homeless applications? We do not have a specific local policy as there is
a statutory framework in place and a Code of Guidance produced by the
Government in relation to homelessness applications.
[1]https://www.gov.uk/guidance/homelessness...

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants? Refer to Q10
above. If storage is required to protect possessions the Council provides
free of charge.

12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centres/ homeless persons offices? Refer to Q10 above. Advisers
also use templates letters and documents within the IT case management
system to assist with the Personal Housing Plan, assessments and decision
making.

13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property? 0

 

We trust this answers your query.

 

The Council considers that your request has been answered in full by
either confirming that information is not held, providing you with the
information requested, or explaining why any information has been withheld
and the reasons for any redaction. Where applicable, the Council has also
told you the reasons for the delay in responding to your request.

 

If you are unhappy with the way your request for information has been
handled you can request a review by writing to the Disclosures Team within
40 working days from the date of the Council’s response.

 

You are entitled to a review by the Council if:

• You are dissatisfied with the Council’s explanation of why the
application was not dealt with within the 20 working day time limit.

• All the information requested is not being disclosed and you have not
received an explanation why some information is not being disclosed.

• A reason for the disclosures under the request being refused is not
received.

• You consider that exemptions have been wrongly applied, and/or

• You consider that a fee has been wrongly applied.

 

Please set out your grounds for seeking a review together with what
specific part of your request those grounds apply to and the outcome you
are seeking. The Council reserves the right to ask you for clarification
of the grounds for your review request if the grounds are not clear, and
to delay commencing the review if such grounds are not provided.

 

The Disclosures Team can be contacted by email via:
[Cheshire West and Chester Council request email] or at the following address:

 

Disclosures Team

Cheshire West and Chester Council

4 Civic Way

Ellesmere Port

CH64 0BE

 

The Disclosures Team will acknowledge a request for an internal review
within 5 working days and complete the review as soon as possible and no
later than 40 working days from receipt of the request.

 

More information about the Council’s internal review process can be found
via:

 

http://www.cheshirewestandchester.gov.uk...

 

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: www.ico.org.uk

 

There is no charge for making an appeal.

 

Yours sincerely

 

 

Disclosures Team – Customer Relations and Information

Cheshire West and Chester Council

Tel: 0300 123 8 123

Email: [email address]

Location: Cheshire West and Chester Council, 4 Civic Way, Ellesmere Port
CH65 0BE

Visit: cheshirewestandchester.gov.uk

 

FD

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References

Visible links
1. https://www.gov.uk/guidance/homelessness...

We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.