Dear Worcester City Council,
1. Over the past twelve months, how many people have made a homeless application at the Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centres/ homeless persons offices?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?
I am writing in response to a Freedom of Information request that you
submitted to Worcester City Council via the What Do They Know website. It
has recently come to the attention of the Council that a number of email
requests submitted to us have not been received.
This issue has been investigated and rectified. However we are now aware
that a number of historic requests on What Do They Know have unfortunately
gone unanswered due to this issue.
Please accept our sincerest apologies that we have not responded to your
request, and for the significant period of time that has elapsed between
you submitting the request and us becoming aware of this problem. We
understand that the information you requested may no longer be of value to
you, however should you still wish to request this information or submit a
different request, you can do so using our webform which is available via
the link below:
Worcester City Council takes its responsibilities under the Freedom of
information Act and the Environmental Information Regulations very
seriously, and strives to respond to any requests made under this
legislation within the statutory timescales. Please be assured that your
experience in this case is not reflective of the Council’s attitude
towards access to information and transparency, and any future requests
that you submit to us will be responded to appropriately and promptly.
Worcester City Council
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