Homeless Applicants, etc

Jonathan Boyle made this Freedom of Information request to Haringey Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Haringey Borough Council,

1. Over the past twelve months, how many people have made a homeless application at Haringey Borough Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centre/s?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

Faulkner Beverley,

3 Attachments

 
Dear Mr Boyle
 
LBH/9189619
Freedom of Information Act Request
 
Thank you for your email dated 29^th September 2019
 
The information requested is below/attached.
 

 1. Over the past twelve months, how many people have made a homeless
application at Haringey Borough Council?

3526 (1^st Oct 2018 – 30^th Sept 2019)
 

 2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996?

369
 

 3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?

369
 

 4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority?

12
 

 5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority?

123 days
 

 6. Please provide details of the average cost of storing a homeless
applicant’s personal property?

£627.30 (£5.10 per day)
 

 7. Under what circumstances do the local authority protect the personal
property of homeless applicants?

We may protect belongs where we have reason to believe that an applicant’s
property (or that of a member of her/his household):

* is in danger of loss or damage because the applicant is unable to
protect it and no other arrangements have been made to protect it and
* no other suitable arrangements have been made.
* to prevent or relieve homeless
* to secure interim accommodation which is available
* under the provisions regarding intentionally homeless applicants
* while a referral to another area is made.

 8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected?

No.
 

 9. If not, please state the reasons why not?

Although this isn’t a documented question, officers will have a
conversation with clients at the point it is identified that emergency
accommodation will be needed.
 
10. Please provide copies of the local authorities’ policies regarding
homeless applications?
There is no Policy, there are procedures as per Q12.  The local authority
relies on the legislation and Code of Guidance.
 

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants?

 
12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centre/s?
 
 
13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property?
1
 
If you have any queries please do not hesitate to contact me on 020 8489
1000 or email at [1][email address]
 
If you are unhappy with how we have dealt with your request and wish to
make a complaint, please contact the Feedback and Information Governance
Team as below. (Please note you should do this within two months of
receiving this response.)   
 
Feedback and Information Governance Team
5^th floor,
Alex House,
10 Station Road,
N22 7TR
Email: [2][email address]
Phone: 0208 489 1988
 
You may also complain to the Information Commissioner's office, which may
be able to help you.  However they would normally expect the local
authority to have undertaken a complaint investigation or Internal Review
of the request before they will accept the referral. 
 
You can contact the Commissioner at:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone help line:    0303 123 1113
Fax:  01625 545510
Website:     [3]www.ico.gov.uk
 
 
Yours sincerely
 
 
 
Bev Faulkner
Head of Housing Needs
Please be advised my working week is Tuesday – Friday inclusive
Homes for Haringey
1st floor
48 Station Road, Wood Green, London N22 7TY
Tel: 020 8489 4362
Email: [4][email address]
 
[5]www.homesforharingey.org
Twitter: @homes4haringey
 
If you would like to give feedback on your experience of using the Housing
Needs Service, please complete our survey at:
[6]https://www.surveymonkey.co.uk/r/hfhhous...
 
 
 
 
 
 
 

show quoted sections