We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.

Homeless Applicants, etc

We're waiting for Jonathan Boyle to read recent responses and update the status.

Dear St Albans District Council,

1. Over the past twelve months, how many people have made a homeless application at St Albans District Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centre/s?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

Debra Wardena, St Albans District Council

CORPORATE SERVICES
Head of Service - Simonne De Vall
 
Our Ref: 000003736
Please ask for: FOI Coordinator
Direct Dial:  (01727) 819209
e-mail address: [St Albans District Council request email]
Date:  30th September 2019

 
 
 
 
 
Dear Mr Boyle
 
Freedom of Information Request - acknowledgement
Reference:000003736
 
I write with regard to your request for information to St Albans City &
District Council. Your email was received by the Council on 30th September
2019.
 
Under Section 10(1) of the Freedom of Information Act 2000, we are
required to respond no later than 20 working days after the date we
receive your request.
This means that you should have a response by the 25th October 2019. 
 
However, if we feel that we require further information to fulfill your
request we will write to inform you within the twenty day period [section
1(3)].
 
If we consider that complying with the request will exceed the cost limit
then we will write to tell you within 20 working days.
 
Kind Regards
 
 
 
FOI Coordinator
Corporate Services
 
 
 
 
 
 
 
 
 
Privacy Notice for Freedom of Information (FOI)/Environmental Information
(EIR) Processes
This privacy notice explains how St Albans City & District Council (the
Data Controller) will use any personal information we collect about you
when you use our services.
What information do we collect about you?
The information that the Council will collect varies depending on how you
use the Council’s Services. We are using the information provided in this
case because we have a legal obligation (Art. 6(1)(c)).  This means we
collect your personal information from you so that we can carry out a
function we are required by law to carry out i.e. responding to FOI and
EIR requests.  You will usually provide the following information: your
contact information and details of your request [Art. 6(1)(a)].   We are
collecting this limited personal information so we can respond to your
request.                                     
How will we use the information about you?
If you contact us for information, we will use your personal information
to allow us to send you the response. We may share your personal
information with other departments in order to provide you with the
response. 
We will not share the personal information we hold with any external
organisations.  We may be required to share your personal information with
the Police, Internal Audit, or similar agency, or another Council for the
purposes of preventing and detecting fraud.
We will ensure that all personal information is kept securely.
How long will you keep this information?
We will destroy this personal information 7 years after we have closed the
case.
Individuals’ Rights
You have a right to request a copy of the personal information that we
hold about you.  If you would like a copy of some or all of your
information, please contact [1][St Albans District Council request email] and ask for a subject
access request.
If you consider we hold inaccurate personal information about you, you can
contact us to ask for this information to be corrected.  We will consider
your request and respond within one month.  Please contact
[2][email address].
You can find out more about your rights on our website:  
[3]http://www.stalbans.gov.uk/council-and-d...
Changes to our Data Protection Policy
We have a Data Protection Policy in place and this can be found here:
[4]http://www.stalbans.gov.uk/Images/SADC%2...
We review this policy annually.  An updated General Data Protection
Regulation version will appear here before 25^th May 2018.
Data Protection Officer
Our Data Protection Officer for the purposes of Articles 37 to 39 of the
General Data Protection Regulation is Charles Turner, Solicitor to the
Council.  He can be contacted by emailing [5][email address] or
calling 01727 819209 for our Complaints Team.
 
 
How to contact us
Please contact us if you have any questions about our Data Protection
Policy, or concerns about how we handle your information: by emailing
[6][St Albans District Council request email] or write to us at: FOI Team, St Albans City &
District Council, St Peter’s Street, St Albans, AL1 3JE. 
Complaints
You have a right to complain to the Information Commissioner if you are
unhappy with how we process your personal information.  You can do so
through their website:  [7]https://ico.org.uk/concerns/ or by emailing:
[8][email address] or calling their helpline on 0303 123 1113.
 
 
 
 
 
 
GDPR Privacy Notice – FOI and EIR Art 6(1)(c) Legal Obligation 02.5.18
 
 
 
Do you have a ‘MyStAlbans’ District Account?
To register, just go to [9]www.stalbans.gov.uk/mystalbansdistrictaccount
to access a personalised online account that gives you instant access to
lots of useful council services, wherever you live in the District.
[10][IMG]
 
****Disclaimer****
The information in this message should be regarded as Private and is
intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the
sender
notified.
The views expressed in this message are personal and not necessarily
those of St Albans City and District Council unless explicitly stated.
Please be aware that emails sent to or received from St Albans City and
District Council may be intercepted and read by the council.
Interception will only occur to ensure compliance with council policies or
procedures or regulatory obligations, to prevent or deter crime, or for
the
purposes of essential maintenance or support of the email system.
Please note that the Council does not accept service by e-mail
The personal information you provide will be held in accordance with the
General Data Protection Regulation (GDPR) and the Council’s Data
Protection Policy.  You can find more information about how we will handle
your personal information in our privacy notice: [11]Privacy Notice

References

Visible links
1. mailto:[St Albans District Council request email]
2. mailto:[email address]
3. http://www.stalbans.gov.uk/council-and-d...
4. http://www.stalbans.gov.uk/Images/SADC%2...
5. mailto:[email address]
6. mailto:[St Albans District Council request email]
7. https://ico.org.uk/concerns/
8. mailto:[email address]
9. http://www.stalbans.gov.uk/mystalbansdis...
10. https://stalbans.force.com/mysadc/s/
11. http://www.stalbans.gov.uk/Images/Privac...

Eva Radkowska, St Albans District Council

1 Attachment

CORPORATE SERVICES
Head of Service - Simonne De Vall
 
Our Ref: 000003736
Please ask for: FOI Coordinator
Direct Dial:  (01727) 819209
e-mail address: [St Albans District Council request email]
Date:  23rd October 2019

 
 
Dear Mr Boyle
 
Freedom of Information Request Ref. No. 000003736
 
I write with regard to your request for information sent by email to St
Albans City and District Council.  Your email was received by the Council
on 30th September 2019.
 
Under the Freedom of Information Act 2000, we are required to confirm what
information we hold, and if we do hold the information, disclose the
information, subject to exemptions or other provisions applying.
 
You requested:
 
1. Over the past twelve months, how many people have made a homeless
application at St Albans District Council?
2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless
applicant’s personal property?
7. Under what circumstances do the local authority protect the personal
property of homeless applicants?
8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding
homeless applications?
11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centre/s?
13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property?
 
Our response:
 
We can confirm that we do hold this information.  The answers are provided
underneath each question in blue for ease of reference.
 

 1. Over the past twelve months, how many people have made a homeless
application at St Albans District Council?

581

2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
267

3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
267

4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority?
4

5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority?
For 2018/2019 it was an average of 74 days

6. Please provide details of the average cost of storing a homeless
applicant’s personal property?
 Please see our storage policy (attached)

7. Under what circumstances do the local authority protect the personal
property of homeless applicants?
 Please see our storage policy (attached)

8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected?
Please see our storage policy (attached)

9. If not, please state the reasons why not?
Please see Q.8 above

10. Please provide copies of the local authorities’ policies regarding
homeless applications?
The local authority follow the homelessness code of guidance. The
Councils temporary accommodation team have additional policies
on                temporary accommodation that are available on the
councils website.

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants?
       Please see attached storage policy.

12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centre/s?
The Council follows the homelessness code of guidance in directing
staff                 how to operate.

13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property?
        Only 1 in the 2019/20 financial year.
 
If you are dissatisfied with this response the Commissioner’s Office
recommends that you first refer the matter to the Council. You can do this
by writing to [1][St Albans District Council request email] asking for an internal review of my
decision. If you wish the Council to undertake an internal review, then
you must write to the Council within 40 working days of the date of this
letter. The Council will not consider any requests received after this
date unless there are exceptional circumstances for the delay. 
 
You have a right to appeal to the Information Commissioner's Office at the
following address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
You must do this no later than two months after the Local Authority’s last
response to you.
 
Kind Regards
 
 
FOI Coordinator
Corporate Services
 
 
 
 
Do you have a ‘MyStAlbans’ District Account?
To register, just go to [2]www.stalbans.gov.uk/mystalbansdistrictaccount
to access a personalised online account that gives you instant access to
lots of useful council services, wherever you live in the District.
[3][IMG]
 
****Disclaimer****
The information in this message should be regarded as Private and is
intended for the addressee only unless explicitly stated.
If you have received this message in error it must be deleted and the
sender
notified.
The views expressed in this message are personal and not necessarily
those of St Albans City and District Council unless explicitly stated.
Please be aware that emails sent to or received from St Albans City and
District Council may be intercepted and read by the council.
Interception will only occur to ensure compliance with council policies or
procedures or regulatory obligations, to prevent or deter crime, or for
the
purposes of essential maintenance or support of the email system.
Please note that the Council does not accept service by e-mail
The personal information you provide will be held in accordance with the
General Data Protection Regulation (GDPR) and the Council’s Data
Protection Policy.  You can find more information about how we will handle
your personal information in our privacy notice: [4]Privacy Notice

References

Visible links
1. mailto:[St Albans District Council request email]
2. http://www.stalbans.gov.uk/mystalbansdis...
3. https://stalbans.force.com/mysadc/s/
4. http://www.stalbans.gov.uk/Images/Privac...

We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.