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Homeless Applicants

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Dear Richmond upon Thames Borough Council,

1. Over the past twelve months, how many people have made a homeless application at Richmond upon Thames Borough Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centres/ homeless persons offices?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

1 Attachment

Official

 

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Request for Information - LBR2019/0659 - Homeless Applicants

 

Thank you for your request for information received on 10/10/2019.

 

This will be processed in accordance with the appropriate access to
information regime.

 

Yours faithfully

 

FOI and DPA Officer

[email address]

IMPORTANT:
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sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
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1 Attachment

Official

[1]cid:image001.jpg@01D500CE.92FE73F0

Request for Information - LBR2019/0659 - Homeless Applicants

 

I refer to your request for information received on 10/10/2019.  Please
see the information below in response to your request: -

 

Our Response:

 

The Housing and Regeneration Department migrated to a new IT system in
August 2019 and the reporting functionality is still in transition. The
Department can however, provide the data for the 12 month period between
1/8/2018 and 31/7/2019.

 

1. Over the past twelve months, how many people have made a homeless
application at Richmond upon Thames Borough Council? 1017.

2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996? 248
applicants were provided with interim accommodation across both s.188 (1)
and s.189 (b) duties between 1/8/18 and 31/7/2019. The Department are
unable to provide a breakdown of the s.188 (1) and s.189 (b) interim
accommodation separately.

3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
Please see answer above.  

4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority? 12.

5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority? 6 months.

6. Please provide details of the average cost of storing a homeless
applicant’s personal property? Specific figures for average costs are not
recorded, however, the clients who are unemployed and fully reliant on
HB/UC receive storage facilities for no charge. All other clients are
subject to a charge, based on their financial circumstances.

7. Under what circumstances do the local authority protect the personal
property of homeless applicants? As per homelessness legislation duties.

8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected? The need for storage is discussed as part of the
assessment process.

9. If not, please state the reasons why not? N/A.

10. Please provide copies of the local authorities’ policies regarding
homeless applications? N/A. Applications are dealt with as per
homelessness legislation duties.

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants? Goods are
protected as per homelessness legislation duties.

12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centres/ homeless persons offices? N/A.

13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property? None.

 

 

If you are dissatisfied with the information provided in relation to your
request, you may make representations to the FOI and Complaints Manager.
Any such request for an internal review should be made within 40 working
days from today's date. Correspondence should be addressed to: 

 

FOI and Complaints Team, Ground Floor, Civic Centre, 44 York Street,
Twickenham, TW1 3BZ. Email: [email address]

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at: 

 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF. www.ico.org.uk

 

Please note, all material provided by Richmond Council in response to your
request for information is for your personal, non-commercial use. Richmond
Council reserves all rights in the copyright of the information provided.
Any unauthorised copying or adaptation of the information without express
written confirmation from Richmond Council may constitute an infringement
of copyright. Any intention to re-use this information commercially may
require consent. Please forward any requests for re-use of information to
the FOI officer.

Regards

FOI and DPA Officer

[email address]

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links

We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.