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Homeless Applicants

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Dear Hillingdon Borough Council,

1. Over the past twelve months, how many people have made a homeless application at Hillingdon Borough Council?
2. Over the past twelve months how many people have been provided with interim accommodation pursuant to s.188 (1) of the Housing Act 1996?
3. Over the past twelve months, how many people have been provided with interim accommodation pursuant to s.189 (b) of the Housing Act 1996?
4. Over the past twelve months, how many homeless applicants have had their personal property protected by the local authority?
5. Please state the average length of time that the homeless applicant’s personal property is stored by the local authority?
6. Please provide details of the average cost of storing a homeless applicant’s personal property?
7. Under what circumstances do the local authority protect the personal property of homeless applicants?
8. As part of the homeless application process does the local authority expressly ask the homeless applicant, whether they need their personal property protected?
9. If not, please state the reasons why not?
10. Please provide copies of the local authorities’ policies regarding homeless applications?
11. Please provide a copy of the local authorities policy regarding protecting the personal property of homeless applicants?
12. Please disclose a copy of the council's homeless procedures manual or policy document followed by housing solutions officer at its homeless service centres/ homeless persons offices?
13. Please detail over the past three years, the number of complaints that have been made by homeless applicants because of the Council’s failure to protect their personal property?

Yours faithfully,

Jonathan Boyle

Residents Services FOI, Hillingdon Borough Council

1 Attachment

Dear Jonathan Boyle,
I  am writing in response to your request for information under the
Freedom of Information Act 2000, received 10/10/2019  

 

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests.  Therefore the deadline for our response
is 07/11/2019

 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be paid
before we can respond we will contact you shortly.

 

 

Yours sincerely

 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services

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FOI ., Hillingdon Borough Council

FOI 7773446
Dear Jonathan Boyle,

I am writing in response to your request for information below.

 

As I understand it you are seeking to know:

 

1. Over the past twelve months, how many people have made a homeless
application at Hillingdon Borough Council?

For the period of 01/10/2018 to 30/12/2019, 512 households applied for
assistance with homelessness relief. 

2. Over the past twelve months how many people have been provided with
interim accommodation pursuant to s.188 (1) of the Housing Act 1996?

For the period 01.10.2018 to 30.12.2019, 152 households provided interim
accommodation pursuant to s.188 (1) of the Housing Act 1996. 

3. Over the past twelve months, how many people have been provided with
interim accommodation pursuant to s.189 (b) of the Housing Act 1996?

For the period 01.10.2018 to 30.12.2019, 250 households assisted with
accommodation pursuant to s.189 (b) of the Housing Act 1996.

4. Over the past twelve months, how many homeless applicants have had
their personal property protected by the local authority?

Zero. The local authority offer the following solution for Clients to
store their own personal
property: [1]https://archive.hillingdon.gov.uk/garage...

5. Please state the average length of time that the homeless applicant’s
personal property is stored by the local authority?

N/A.

6. Please provide details of the average cost of storing a homeless
applicant’s personal property?

Pricing available on the
website: [2]https://archive.hillingdon.gov.uk/garage...

7. Under what circumstances do the local authority protect the personal
property of homeless applicants?

N/A

8. As part of the homeless application process does the local authority
expressly ask the homeless applicant, whether they need their personal
property protected?

See
website: [3]https://hillingdon.gov.uk/article/2157/E...

9. If not, please state the reasons why not?

N/A

10. Please provide copies of the local authorities’ policies regarding
homeless applications?

See website: [4]https://hillingdon.gov.uk/housing  Select Housing Advice &
Homelessness & Select Download Temporary Accommodation and PRSO Placement
Policy   

11. Please provide a copy of the local authorities policy regarding
protecting the personal property of homeless applicants?

N/A, see
website:  [5]https://hillingdon.gov.uk/article/2157/E...

12. Please disclose a copy of the council's homeless procedures manual or
policy document followed by housing solutions officer at its homeless
service centres/ homeless persons offices?

N/A, please refer to the Code of Guidance. 

13. Please detail over the past three years, the number of complaints that
have been made by homeless applicants because of the Council’s failure to
protect their personal property?  

 

We do not record complaints in such a specific way. All complaints are
recorded under broad service areas such as housing, planning, Council Tax,
Housing Benefit, Social Care, etc. In order for us to provide this
information we would have to go through all complaints submitted over the
past 3 years manually and check whether complaints have been received from
"homeless applicants because of the Council’s failure to protect their
personal property?" This would take a considerable amount of time and
resource and it is declined under Section 12 of the Freedom of Information
Act 2000.

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [6][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Kind regards,
Data Protection &
Freedom of Information Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
T: 01895  556351

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We don't know whether the most recent response to this request contains information or not – if you are Jonathan Boyle please sign in and let everyone know.