Home Housing Rent Increase

S Shaw made this Freedom of Information request to Tenant Services Authority

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Tenant Services Authority,

We live in Rothwell, Leeds and are housed as part of the Home Group, Home Housing. We have recently been awarded with a 7.5% increase in rent which includes a Service Charge (Home dont know what this charge is for!) This increase exceeds the rate of inflation, why such a huge increase?

Yours faithfully,

S Shaw

Foia TSA, Tenant Services Authority

Dear Mr Shaw

Thank you for your request. We will deal with the matter in accordance
with the Freedom of Information Act and we will respond to you as soon
as possible and in any case within the statutory deadline of 20 working
days given by the FOI Act.

Yours sincerely

Marianne Zierau | Information and Complaints Assistant
The Social Housing Regulator
Maple House | 149 Tottenham Court Road | London W1T 7BN
T: 020 7393 2283
E: [email address]
W: www.tenantservicesauthority.org

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Marianne Zierau, Tenant Services Authority

Dear Mr Shaw

Thank you for your Freedom of Information request dated 24 March.

You have asked us why Home Group has increased your rent by 7.5%
(including a service charge).

By way of background housing associations are independent private
organisations with a committee or board of management made up of
volunteers who have overall responsibility for the work of the
organisation. Housing Associations are therefore responsible for setting
their rents, which must be done so in accordance with Government/TSA
regulatory requirements.

The TSA does not specifically hold information about why Home Group has
increased your rent by 7.5%, but hope that the following explanation of
how rents are set and our regulatory approach is helpful.

Your rent is set by a formula that was introduced by the Government in
1999. The Government has also provided a formula for annual rent increases
allowing the rent to increase by RPI+0.5% each year.

The TSA is responsible for regulating social landlords and does this by
setting national requirements which landlords must meet. There
requirements can be found in the Regulatory Framework where we set out the
standards which landlords must meet. You can find the Regulatory Framework
on our website at this link
[1]http://www.tenantservicesauthority.org/s...

One of the requirements of the Tenancy Standard is:

2.4 Registered providers shall provide clear information to tenants that
explains how their rent and any service charge is set, and how it is
changed, including reference to the RPI benchmark to which annual changes
to rents should be linked (except where rents are controlled under
different legislation).

It is therefore a requirement that Home Group provides you with
information about how your rent and services charges have been calculated
and I suggest that you contact the association direct to request this
information. Your housing association must tell you about your rights to
appeal about your rent and to challenge service charges; this information
is usually given to you when you are told about the increase.

If Home Group fails to provide you with the relevant information you can
take the matter through the association's complaints procedure and if the
matter is not satisfactory resolved you can take your concerns to the
Housing Ombudsman. You may wish to check Home Group's website for
information about how to complain to the association.

I hope this information is helpful to you.

Final comments

If you are dissatisfied with my response you may request an internal
review. To do this you should write to Claer Lloyd-Jones, Chief Executive
at TSA, Maple House, 149 Tottenham Court Road, London W1T 7BN. You should
make your request for review no later than 40 working days from the date
you receive this letter. If you remain dissatisfied after you have gone
through our appeal process, then you may contact the Information
Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Marianne Zierau | Information and Complaints Assistant

The Social Housing Regulator

Maple House | 149 Tottenham Court Road | London W1T 7BN

T: 020 7393 2283

E: [2][email address]

W: [3]www.tenantservicesauthority.org

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This e-mail, and all attachments it may contain, is private and intended
solely for the use of the individual(s) or organisations to whom it is
addressed. Any views or opinions presented do not necessarily represent
those of the Regulator of Social Housing, known as Tenant Services
Authority. If you are not the intended recipient please contact the sender
and be advised that any copying, distribution or other use of the
information contained herein is strictly prohibited. Correspondents should
note that all communications to and from the Regulator of Social Housing,
known as Tenant Services Authority may be automatically logged, monitored
and/or recorded for lawful purposes.

 

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References

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1. http://www.tenantservicesauthority.org/s...
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3. http://www.housingcorp.gov.uk/
http://www.tenantservicesauthority.org/