Hoban Accepts Claimants Right To Request Recording

JULIE HUTCHINSON made this Freedom of Information request to Department for Work and Pensions This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.


Dear Department for Work and Pensions,
The following article appeared on BLACK TRIANGLE website,it is a quote from Mark Hoban;

Hoban Last month (12 June),

“The Department and Atos are in the process of amending written communications to claimants by updating the WCA AL1C form. The document is sent to claimants when they need to arrange a face-to-face assessment and will provide more information on how to arrange an audio-recorded assessment. We expect the revised form to be sent out to claimants by the end of next month, once the necessary changes have been made and the form has been cleared for use.”

Have the relevant forms been made available (Hoban quoted end of july)?

What action has been taken to make sure claimants are aware of their right to a recorded interview?

Will claimants be given sufficient time to make a request for a recording?

Will any action or sanction be levied upon a claimant if the request is not met?
ie excuses of not receiving a request, broken equipment, insufficient equipment and HCP does'nt wish to be recorded etc. etc.

Please estimate the amount of recording equipment necessary to accommodate all requests that may be forthcoming?

Indicate the amount of equipment available at this present time, broken or otherwise?

Will recording be available from other healthcare companies apart from ATOS?

If not, why not?

Yours faithfully,


DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.


show quoted sections


Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...

DWP LS FOI, Department for Work and Pensions

1 Attachment

Dear Julie Hutchinson,
Please find attached response to your recent FOI request.
DWP Central FOI Team

show quoted sections