Hoax Calls

Jake Robinson made this Freedom of Information request to South Wales Fire & Rescue Service

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear South Wales Fire Service,

I am requesting this information in accordance with the freedom of information act 2000 (c.36)

I am requesting information regarding hoax calls and how they affect the Fire Stations.

During the year 2014-2015 how many hoax calls were made and how much did this cost the fire department?
Has the amount of hoax call increased or decreased since then to the present day?
During the year 2016-2017 how many hoax calls were made and how much did this cost the fire department?

How do hoax calls effect the fire department and call centres?

Do any of the hoax callers ever get caught and put to justice?

Thank you for your time and patience in this matter and I look forward to reviewing the above data.

Yours faithfully,

Jake Robinson

Evans, Jackie, South Wales Fire & Rescue Service

Dear Jake

 

I refer to your e-mail of insert date and write to confirm that your
request is now being progressed in accordance with the Freedom of
Information Act 2000. In line with this legislation, it will be our aim to
respond to this request within 20 working days. If for any reason we are
unable to progress within this timeframe we will contact you as soon as
possible.

 

In the meantime, should you have any queries, please do not hesitate to
contact us. The best way to contact the Freedom of Information team is by
e-mail [email address].

Please quote reference number FOI insert ref no 010_1718 on any
correspondence.

 

Jackie Evans

Information Governance & Compliance Officer

 

South Wales Fire and Rescue Service Headquarters 

Forest View Business Park

Llantrisant

CF72 8LX 

Telephone: 01443 232213

 

show quoted sections

Blackler, Natalie, South Wales Fire & Rescue Service

2 Attachments

Good afternoon

 

Further to your email dated 19 April 2017.

 

Please find attached the information you requested.

 

Thank you

 

Natalie

 

Natalie Blackler Natalie Blackler

Swyddog Gweinyddol Administrative Officer

Rheoli Gwybodaeth Information Management

Pencadlys Gwasanaeth Tân ac Achub De Cymru South Wales Fire and Rescue
Parc Busnes Forest View Service Headquarters
Llantrisant Forest View Business Park
Llantrisant
CF72 8LX
CF72 8LX 
Ffôn: 01443 232529
Tel: 01443 232529 
[1]www.decymru-tan.gov.uk
[3]www.southwales-fire.gov.uk
[2]http://fshqsp:10000/Library/Templates/Pu...

 

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chi, peidiwch a defnyddio'r dull yma o gyfathrebu a Gwasanaeth Tan Ac
Achub De Cymru.

Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg - byddwn yn ymateb
yn gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb oedi.

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References

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1. http://www.decymru-tan.gov.uk/
3. http://www.southwales-fire.gov.uk/