Counter-Avoidance
Policy and Technical
3E/13, 3rd Floor
100 Parliament Street,
LONDON
SW1A 2BQ
Chris Robinson
Tel
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
www.gov.uk
Date
16 November 2015
Our Ref
FOI 3004-15
Your Ref
Dear Mr Robinson
Freedom of Information Act 2000 (FOIA)
I am writing regarding your request for information dated 21 October 2015. In your request you
asked for the following information about Accelerated Payments you asked us to
clarify whether
HM Revenue and Customs (HMRC) have a “phone only” policy for the teams undertaking this
work and what our policy is with regard to providing contact fax numbers on Accelerated
Payment notices (APNs).
Where ever possible, HMRC Counter-Avoidance accelerated payment teams aim to resolve queries
by telephone. Written confirmation of the advice given is provided at the customer’s request.
To ensure data security fax numbers are not included on APNs. Customer’s who wish to fax
documentation can call the phone number on the APN and ask for a fax number. Arrangements will
be made to ensure the information is securely received.
If you are not happy with this reply you may request a review by emailing
xxx.xxxxxx@xxxx.xxx.xxx.xx, or by post to HMRC FOI Team, Room 1C/23, 100 Parliament Street
London SW1A 2BQ. You must request a review within 2 months of the date of this letter. It would
help us carry out our review if you set out the aspects of the reply that concern you and why you are
dissatisfied.
If you are not content with the outcome of an internal review, you can complain to the Information
Commissioner’s Office (ICO). The ICO will not usually consider a case unless you have exhausted
the internal review procedure provided by HMRC. You can make a complaint through the ICO’s
website at: www.ico.org.uk, or by post to: Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Michelle Blake
Director: David Richardson
