HMRC's 0845 Numbers

David Baker made this Freedom of Information request to HM Revenue and Customs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by HM Revenue and Customs.

Dear HM Revenue and Customs,

To make contact with your offices, an individual has no option but to call a number beginning with 0845. As all numbers of this type are classed as 'Premium Rate' and an overriding commission is paid to the line owner

In respone to a House of Commons question, Mr Gauke replied as follows:

"HMRC does not receive any revenue directly through the use of 0845 numbers.

HMRC's Contact Centre telephony is provided through a commercial arrangement called the Telephony Managed Service. This takes account of the in-payments HMRC's telephony service provider receives from licensed operators carrying 0845 calls. The arrangement ensures that the Telephony Managed Service is provided at the lowest cost while remaining flexible enough to adapt to business and customer needs."

In each of the 3 years ended 31 March 2011 and from 1 April 2011 to the present date:

1) how much money did HMRC benefit by the Telephony Managed Service arrangement, ie the difference between the cost HMRC would have had to pay without the Telephony Managed Service arrangement and that with the Telephony Managed Service arrangement.

2) With whom is the Telephony Managed Service arrangement contracted

3) What was the cost of the Telephony Managed Service arrangement

Yours faithfully,

David Baker

HM Revenue and Customs

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<<FOI 1415-12 David Baker Acknowledgement Letter.pdf>>
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Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'HMRC's 0845 Numbers'.

[ Aidan Callan HMRC Freedom of Information Team, Room 1C/25, 100 Parliament Street, London SW1A 2BQ Telephone No 020 7147 3234, has sent me an email outwith Whatdotheyknow telling me that HMRC are refusing this FOIA request because HMRC consider it to be vexatious.

I refute such an allegation and ask you to provide a full explanation why you view this request as vexatious.

My request has been made to establish fact that is in the public interest.

I fear the real reason HMRC wish to suppress information lies in the fact that the response will not reflect well on HMRC.

Please urgently reconsider your refusal and either

1) provide the information sought or

2) confirm that the refusal remains in force providing a full explanation why you view this request as vexatious.]

A full history of my FOI request and all correspondence is available on the Internet at this address:

Yours faithfully,

David Baker

Dear HM Revenue and Customs,

Formal Complaint lodged with Information Commissioners Office.

Yours faithfully,

David Baker

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