HMRC Call Centre Technical Call Back Service

David Baker made this Freedom of Information request to HM Revenue and Customs

Waiting for an internal review by HM Revenue and Customs of their handling of this request.

From: David Baker

Dear HM Revenue and Customs,

http://www.linkedin.com/groups/Has-there...

"the employers helpline is increasingly producing the message that they are too busy to take the call and to try later, no option to wait, 90% of my questions are referred to a technician which you invariably have to wait for a call back for, if you do not answer, they do not try again"

HMRC appear not to be providing the service needed.

Please let me have a copy of HMRC Call Centre (or if appropriate other area of HMRC) Technical Question Callback guidance and instructions.

How many Technical Questions have HMRC received in each of the 4 years ended 5 April 2012 and from 6 April 2012 to the present date?

How many Technical Questioins have HMRC not responded directly to the questioner and abandoned attempts to do so or not even attempted to do so (please differentiate between the two)

Yours faithfully,

David Baker

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From: David Baker

Dear HM Revenue and Customs,

Please acknowledge this FOIA request.

Yours faithfully,

David Baker

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From: David Baker

Dear HM Revenue and Customs,

Section 10 Freedom of Information Act 2000

"Time for compliance with request

(1)Subject to subsections (2) and (3), a public authority must comply with section 1(1) promptly and in any event not later than the twentieth working day following the date of receipt."

The legal requirement is "PROMPTLY" with a caveat of "in any event not later than the twentieth working day following the date of receipt"

In the past, HMRC have been capable of acknowledging 100% FOIA requests via Whatdotheyknow within 1 working day of receipt, if not on the day of receipt.

What is preventing HMRC acknowledging this FOIA request in the previous timescale?

Yours faithfully,

David Baker

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From: David Baker

Dear HM Revenue and Customs,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of HM Revenue and Customs's handling of my FOI request 'HMRC Call Centre Technical Call Back Service'.

No acknowledgement of this FOIA request indicating unreasonable HMRC behaviour suppressing reasonable information.

Please acknowledge my FOIA request and provide the information sought or fully explain and justify HMRC's reason for failing to comply with the law.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/hm...

Yours faithfully,

David Baker

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