HMCTS Customer Investigations Team

Dear Her Majesty's Courts and Tribunals Service,

Under the Freedom of Information Act 2000, please provide me with the following:

1. Please provide me with the most recent HMCTS organisation chart that includes the HMCTS Customer Directorate and the HMCTS Customer Investigations Team. As a source of information, please see a published job description for a HMCTS Customer Investigations Manager (link below), which states: “The Customer Directorate is central in supporting HMCTS” and “The Customer Investigations Team is part of the Customer Directorate and handles complaints from external courts & tribunal users”. The HMCTS Chief Executive’s Office can be contacted to assist with this. Paragraph 3.1 of the HMCTS framework document (link below) confirms that “The Chief Executive is responsible for the day-to-day operations and administration of the agency and for the leadership of its staff.”

https://justicejobs.tal.net/vx/mobile-0/...

https://assets.publishing.service.gov.uk...

2. Please provide me with information that informs me of the line management structure within the HMCTS Customer Investigations Team, including job titles, from the most senior member to the most junior member of the team (e.g. the Head of Customer Investigations down to a Customer Investigations Officer). I seek to understand the levels of authority between the roles held within the HMCTS Customer Investigations Team. Please be advised that I am not requesting the names of personnel within that team. The Head of Customer Investigations can be contacted to assist with this.

3. Please provide me with information that informs me of line management structure within the HMCTS, including job titles, from the Chief Executive of HMCTS down to the most senior member of the HMCTS Customer Investigations Team. I seek to understand the levels of authority and reporting structure from the most senior member of the HMCTS Customer Investigations Team up to the Chief Executive of HMCTS. The HMCTS Chief Executive’s Office can be contacted to assist with this.

4. Please provide me with the formal job descriptions (tasks, duties, responsibilities, etc), produced by HMCTS, and published when recruiting, for the job titles of all the HMCTS personnel within the HMCTS Customer Investigations Team (e.g. Customer Investigations Officer, Customer Investigations Manager, Head of Customer Investigations, etc). The HMCTS / Ministry of Justice Human Resources department can be contacted to assist with this. By way of example of what I seek, please see the job descriptions for ‘Band D Court Associate’ and ‘Band E Administration Officer’ provided by the HR Directorate Ministry of Justice under cover of a letter dated 13th May 2016 in response to a freedom of information request (link below).

https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Olivia Chapman