Good morning Mr Guise,

Please find enclosed your official acknowledgement for your Freedom of
Information request.

Kindest regards,

Brian

Operations Manager

National Services Regional Support Unit
[1]Here is how HMCTS uses personal data about you
Proud to be a Mental Health Ally

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References

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Good afternoon Mr Guise,

Please accept the enclosed as a response to your Freedom of Information
request.

Kindest regards,

Brian Roberts

Operations Manager

National Services Regional Support Unit
[1]Here is how HMCTS uses personal data about you
Proud to be a Mental Health Ally

230523027

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══════════════════════════════════════════════════════════════════════════

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Internet e-mail is not a
secure medium. Any reply to this message could be intercepted and read by
someone else. Please bear that in mind when deciding whether to send
material in response to this message by e-mail. This e-mail (whether you
are the sender or the recipient) may be monitored, recorded and retained
by the Ministry of Justice. Monitoring / blocking software may be used,
and e-mail content may be read at any time. You have a responsibility to
ensure laws are not broken when composing or forwarding e-mails and their
contents.

References

Visible links
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Good afternoon Mr Guise,

Thank you for your request. So the service centres are CTSC, and that is a collection of services which do indeed take phone calls and the retention policies for those recorded calls can be found online. This is what I believe is referred to as the HMCTS Contact Centres, and I may be able to assist there.

I will attempt to gather a report of the number of calls we receive, and if I can I will break that down into the individual services such as Divorce, Family Law, etc.

Kindest regards,

Brian
Operations Manager
National Services Regional Support Unit
Here is how HMCTS uses personal data about you
Proud to be a Mental Health Ally

show quoted sections

Good afternoon Mr Guise,

I've had the enclosed information forwarded to me, which is a total to date of phone calls we've received at the CTSC, separated into the categories.

I hope this helps,

Kindest regards,

Brian
Operations Manager
National Services Regional Support Unit
Here is how HMCTS uses personal data about you
Proud to be a Mental Health Ally

show quoted sections