Historic ICO attitude to PECR, fundraising and TPS

The request was partially successful.

Dear Information Commissioner’s Office,

In early March 2010, the Information Commissioner's Office held a "summit" with the then Fund Raising Standards Board on telephone fundraising in the charity sector. The contributions of Mr David Evans, then a ICO senior data protection practice manager, were reported, and quite possibly misquoted, by Third Sector magazine on the 5th March 2010. The web link is here https://www.thirdsector.co.uk/charities-... There is perhaps a more accurate account in the comments section.

This summit was in the context of an ICO good practice note on the use of the telephone to market to existing customers registered with the Telephone Preference Service which was issued on 30 March 2007. While it is no longer on the ICO website it was still live on the ICO website on 4th March 2012 and is available at https://web.archive.org/web/201203041602...

This sets a context for my request which is to ask for any information which the ICO still holds in respect of:

1) the issuance of the guidance document referred to above
2) any subsequent withdrawal of that document, the reasons for its withdrawal and any publicity which was issued in respect of its withdrawal and
3) any information or notes or presentation materials which were used, discussed, minuted etc in preparation for, and at, the charity summit on telephone fundraising held in early March 2010.

Thank you

Yours faithfully,

Madeline Bowles

AccessICOinformation, Information Commissioner’s Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

 

If you have requested advice - we aim to respond within 14 days.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

 

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

 

Yours sincerely

 

The Information Commissioner’s Office

 

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Information Commissioner’s Office

14 December 2017

 

Case Reference Number IRQ0711885

 

Dear Ms Bowles

Information request
 
I write in response to your email of 17 November 2017 in which you
submitted a request for information to the Information Commissioner’s
Office (ICO). Your request has been dealt with in accordance with the
Freedom of Information Act 2000 (FOIA).

Your request

“In early March 2010, the Information Commissioner's Office held a
"summit" with the then Fund Raising Standards Board on telephone
fundraising in the charity sector. The contributions of Mr David Evans,
then a ICO senior data protection practice manager, were reported, and
quite possibly misquoted, by Third Sector magazine on the 5th March 2010.
The web link is here [1]https://www.thirdsector.co.uk/charities-... There
is perhaps a more accurate account in the comments section.
This summit was in the context of an ICO good practice note on the use of
the telephone to market to existing customers registered with the
Telephone Preference Service which was issued on 30 March 2007. While it
is no longer on the ICO website it was still live on the ICO website on
4th March 2012 and is available at
[2]https://web.archive.org/web/201203041602...

This sets a context for my request which is to ask for any information
which the ICO still holds in respect of:
1) the issuance of the guidance document referred to above
2) any subsequent withdrawal of that document, the reasons for its
withdrawal and any publicity which was issued in respect of its withdrawal
and
3) any information or notes or presentation materials which were used,
discussed, minuted etc in preparation for, and at, the charity summit on
telephone fundraising held in early March 2010.”

Our response

Although I have not been able to access the document you have referred to
through the link you have provided I understand it to be the following
good practice note:
[3]http://webarchive.nationalarchives.gov.u...

I have addressed you questions in turn below:

1) the issuance of the guidance document referred to above

No information held.

2) any subsequent withdrawal of that document, the reasons for its
withdrawal and any publicity which was issued in respect of its withdrawal

No information held. It appears that ‘version 1.0’ of this guidance issued
on 30 March 2007 was replaced by ‘version 1.1’ on 12 December 2012, which
can be found here:
[4]http://webarchive.nationalarchives.gov.u...

I have not been able to locate any information as to the reasons for the
withdrawal of 'version 1.0' this document or any related publicity.
‘Version 1.1’ was subsequently superseded by our ‘Direct Marketing’
guidance which built on and replaced this and a number of other related
guidance documents.

3) any information or notes or presentation materials which were used,
discussed, minuted etc in preparation for, and at, the charity summit on
telephone fundraising held in early March 2010.”

No information held.

This concludes our response to your request.

Review Procedure

If you are not satisfied that your request for information has been dealt
with correctly, please write to the Information Access Team at the address
below, reply directly to this email (with the reference number contained
within the square brackets left intact), or email us at
[5][ICO request email], quoting the reference number
IRQ0711885.

Your request for a review should be submitted to us within 40 working days
of receipt by you of this response.  Any such request received after this
time will only be considered at the discretion of the Commissioner.

Ultimately if you are not satisfied that your request for information has
been dealt with correctly you have a further right of appeal to this
office in our capacity as the statutory complaint handler under the
relevant legislation.  To make such an application, please write to our
Customer Contact Team at the address below, or visit the ‘Report a
Concern’ section of our website.
A copy of our review procedure is available here
[6]https://ico.org.uk/media/about-the-ico/p...
 
Yours sincerely

Ian Goddard
Lead Information Access Officer
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 01625 545823  F. 01625 524510  [7]ico.org.uk  [8]twitter.com/iconews
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References

Visible links
1. https://www.thirdsector.co.uk/charities-...
2. https://web.archive.org/web/201203041602...
3. http://webarchive.nationalarchives.gov.u...
4. http://webarchive.nationalarchives.gov.u...
5. mailto:[ICO request email]
6. https://ico.org.uk/media/about-the-ico/p...
7. http://ico.org.uk/
8. https://twitter.com/iconews

Dear Information Commissioner’s Office,
Thank you for your reply to the above request.
Yours faithfully,
Madeline Bowles

AccessICOinformation, Information Commissioner’s Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

 

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

 

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

 

If you have requested advice - we aim to respond within 14 days.

 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

 

Copied correspondence - we do not respond to correspondence that has been
copied to us.

 

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

 

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

 

Yours sincerely

 

The Information Commissioner’s Office

 

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[2]http://www.ico.org.uk/tools_and_resource...

 

Twitter

Find us on Twitter at [3]http://www.twitter.com/ICOnews

 

References

Visible links
1. http://ico.org.uk/about_us/how_we_comply
2. http://www.ico.org.uk/tools_and_resource...
3. http://www.twitter.com/ICOnews

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