Highways training and official complaints

Ian Ogilvie made this Freedom of Information request to Northumberland County Council

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The request was successful.

Dear Northumberland County Council,

Could you please provide the following:

The amount spent on staff training by the highways department for the financial year 2012-13 and the three previous years

The number of official complaints received about the highways department for the financial year 2012-13 and the three previous years

The number of reported potholes to highways department for the financial year 2012-13 and the three previous years

Many thanks

Ian Ogilvie

Freedom Of Information, Northumberland County Council

Dear Enquirer,

 

Thank you for your request for information in regard to Highways training
and official complaints.  Your request was received on 19 June 2013 and
will be dealt with under the terms of the Freedom of Information Act 2000.

 

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

 

If you have any queries about this matter please contact us.  Please
remember to quote the reference number above on any future communication.

 

Kind regards

 

 

Information Governance Office

Northumberland County Council

County Hall

Morpeth

Northumberland

NE61 2EF

 

(    0845 600 6400

8 [Northumberland County Council request email]  

: [1]http://www.northumberland.gov.uk

 

 

 

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Wardle, Nicola, Northumberland County Council

1 Attachment

Dear Ian

 

Thank you for your request for information, and please accept

my apologies for the delay in responding. 

 

Please find below the information you have requested.

 

The amount spent on staff training by the highways department for the
financial year 2012-13 and the three

previous years?
Financial year Amount Spent
2009-10  £  24,047.28
2010-11  £  15,762.39
2011-12  £  21,435.82
2012-13  £  35,744.95 Including £7281.80 WS training
refresh  

 

 

The number of official complaints received about the highways

department for the financial year 2012-13 and the three

previous years?

 

2012/13        58 received from April to July

2011/12        199

 

We do not have any data relating to 9/10 or 10/11 as this was not

recorded as a PI until 2011.

 

Last year we experienced a system failure on our complaints

recording package, therefore data for last year is limited to 4 months.

 

We have now resolved this issue and complaints are recorded and monitored.

 

 

The number of reported potholes to highways department for the

financial year 2012-13 and the three previous years

 

  2009/10 2010/11 2011/12 2012/13
Potholes reported 14000 13800 25000 34000

 

If you have any further queries please do not hesitate to get in touch

 

Kind regards

Nicola

 

 

Nicola Wardle

Business Co-ordination Manager

Highways and Neighbourhood Services

Local Services Group

Northumberland County Council

County Hall

Morpeth

Northumberland

NE61 2EF

 

Telephone: 01670 622997

[mobile number]

Email: [1][email address]

Web: [2]www.northumberland.gov.uk

Facebook: [3]www.facebook.com/NorthumberlandCC

Twitter: [4]http://twitter.com/N_landCouncil

 

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From: [6][email address] [7][mailto:[email address]]
Sent: 19 June 2013 16:13
Subject: 101002112539

 

Freedom Of Information Request

 

Case ID  101002112539

 

Customer Details

 

Title  Mr
Forename  Ian
Surname  Ogilvie
House Name/Number  [          ]
Address Line 1  [          ]
Address Line 2  [          ]
Town  [          ]
Postcode  [          ]
Contact Telephone  [          ]
Number
Contact Email Address  Ian Ogilvie
<[8][FOI #165516 email]>
Organisation Name  [          ]
(if applicable)

 

Enquiry Details

 

 Could you please provide the following: The amount
spent on staff training by the highways department for
the financial year 2012-13 and the three previous years
Information Required The number of official complaints received about the
highways department for the financial year 2012-13 and
the three previous years The number of reported
potholes to highways department for the financial year
2012-13 and the three previous years

 

How would you like to be contacted?  Email

 

Allocate to Department  Local Services

 

Taken By  Donna Jackson
On  19/06/2013

 

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References

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2. http://www.northumberland.gov.uk/
3. http://www.facebook.com/NorthumberlandCC
4. http://twitter.com/N_landCouncil
6. mailto:[email address]
7. mailto:[mailto:[email address]]
8. mailto:[FOI #165516 email]