Dear Department for Transport,
Jesse Norman recently gave this response regarding 1% annual pay increase for Highways England staff: https://www.theyworkforyou.com/wrans/?id...
Can Mr Normal please address staff in the Customer Contact Centre at Highways England?
We deal with both real and slow time requests from members of the public and external agencies 24/7 and use a complex range of systems and sources to identify and log information. We are continually forgotten and feel neglected in terms of pay.
When will staff who work in the Customer Contact Centre be offered an annual pay rise in line with inflation such as those working in other government agencies? The previous response does not address this.
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