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Highways England IT Infrastruture

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Dear Highways England Company Limited,

On large framework contracts such as the NRTS commission, who is responsible for providing the IT Infrastructure to run the project? For example, does the responsibility lie with Highways England or with the private company running the contract? And does the IT infrastructure belong to Highways England or the private company running the contract?

Please could you also provide details of the technical specifications of the IT Infrastructure used by Highways England and its consultants running the NRTS project? For example, are all of your systems Windows based? If so, does Highway England’s licensing for the Microsoft products also cover any consultants working on the NRTS contract? Are your systems compatible with Apple products and does anyone working for Highways England or its consultants running the NRTS project use Apple products?

Yours faithfully,

Ms Humphrey

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
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6. mailto:[Highways England request email]

Dear Highways England Company Limited,

I would like to request an internal review of my FOI request made on 13th January 2019 as you have failed to respond within the allocated timeframe.

Yours faithfully,

Ms Humphrey

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

White, Nik, Highways England Company Limited

Dear Ms Humphrey

 

I am writing to confirm that we do hold the information you requested on
13^th January 2019 but have decided that some of this information cannot
be disclosed.

 

The information that can be released is:

 

o With regard to the NRTS commission, all operational IT Infrastructure
involved in the delivery of NRTS is owned by Highways England, but
delivered, operated and maintained by the NRTS contractor

o The systems used on NRTS are not all Windows based
o Highways England’s licensing arrangements with Microsoft do not cover
any consultants working on the NRTS contract
o The systems used on NRTS are not compatible with Apple products
o Highways England staff and consultants working on the NRTS contract do
not use Apple products. Operations and Maintenance engineers employed
by the NRTS contractor and who work roadside on the NRTS network use
an application on Apple iPads to remotely update asset data

 

The following information is being withheld under the exemption in section
12 ([1]http://www.legislation.gov.uk/ukpga/2000...)  of the
Freedom of Information Act 2000: 

 

o As you would expect, for a national telecommunications network like
NRTS, there are hundreds of IT assets deployed and the collation and
provision of the individual IT specification for each and every asset
represents a significant piece of work that is beyond the scope of an
FOI request. Furthermore, to disclose such information would pose an
additional security risk to the operation of NRTS

 

If you are unhappy with the way we have handled your request you may ask
for an internal review within 2 months of the date of this response for
Freedom of Information requests and within 40 days for Environmental
Information Regulations requests.      

Our internal review process is available at:
[2]https://www.gov.uk/government/organisati...
 

 

If you require a print copy, please phone the Information Line on 0300 123
5000; or e-mail [3][Highways England request email]. You should contact me if
you wish to complain.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

            Information Commissioner’s Office

            Wycliffe House

            Water Lane

            Wilmslow

            Cheshire

            SK9 5AF

 

If you have any queries about this letter, please contact me. Please
remember to quote reference number 768,397 in any future communications.

 

Kind Regards

 

Nik

 

Nik White, Business Services Team - Information and Technology
Highways England | Temple Quay House | 2 The Square, Temple Quay | Bristol
| BS1 6HA
Tel: +44 0300-470-4281 Work Mobile: +44 07713711156
Web: [4]http://www.highways.gov.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. https://www.gov.uk/government/organisati...
3. mailto:[Highways England request email]
4. http://www.highways.gov.uk/
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

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