Highways Agency response times re claims for damage to highways furniture

Thomas made this Freedom of Information request to Highways Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Highways Agency,

Please can you advise the time frame you have in force for responding to letters from Insurers and Loss Adjustors regarding your recovery of damages.

Yours faithfully,

Thomas

Thank you for your email to the Highways Agency.
 
If you are reporting a real time incident which requires immediate
attention please call the Highways Agency Information Line on 0300 123
5000.
 
The Highways Agency is responsible for operating, maintaining and
improving the Strategic Road Network in England on behalf of the Secretary
of State for Transport.  This consists of the Motorway network and the
Major Trunk roads. A map of the roads for which we are responsible can be
found here [1]http://www.highways.gov.uk/aboutus/139.a....
 
If your email relates to an issue which is not on the strategic road
network, for example a suburban, local or residential road, you should
forward your email to the relevant Local Authority who should be able to
assist you. You can find details of Local Authorities using the search
facility on the direct.gov website at:
[2]http://local.direct.gov.uk/LDGRedirect/S...
 
Your email will be passed to the relevant team within the Highways Agency
and they will respond to you within a maximum of 15 working days.
 
If you have made a request under the Freedom of Information Act your
request will be dealt with in line with our guidelines which are published
here: [3]http://www.highways.gov.uk/foiresponses/...
 
Yours sincerely
 
Highways Agency Information Line

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References

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1. http://www.highways.gov.uk/aboutus/139.a...
2. http://local.direct.gov.uk/LDGRedirect/S...
3. http://www.highways.gov.uk/foiresponses/...

Dear Thomas

With reference to your email to the Highways Agency 30 July 2012 17:23, this information would normally be made available and as such we are treating your enquiry as 'business as usual'.

The Highways Agency endeavour to respond as quickly as possible to letters received in relation to our recovery of damages but it depends on the merits of the claim and each claim is dealt with on a claim by claim basis.

Thank you for your enquiry

Jon
Highways Agency Information Line
Tel: 0300 123 5000
Email [Highways Agency request email]

Safe roads, Reliable journeys, Informed travellers

Highways Agency, an Executive Agency of the Department for Transport.

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