Higher Education data: social media monitoring

Jen Persson made this Freedom of Information request to Bangor University as part of a batch sent to 124 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Bangor University should have responded by now (details). You can complain by requesting an internal review.

Dear Bangor University,

FOI request re: Student social media monitoring

Please provide the following information under the FOI Act 2000, regards processing of students' social media accounts, whether routinely or based on an individual need case -- for example but not exclusively, Facebook, Twitter, Instagram, YouTube, TikTok, WhatsApp, Tumblr, Pinterest, Flickr and Medium-- by or on behalf of the University in a formal, systemic or other recognised process for investigations including for University PR or management of reputational risk purposes. (This excludes for example, one Academic looking at one student's posts for personal reasons.) Relevant time period: since January 2016.

1. Provide a copy of your University policy for your administrators or equivalent, on the monitoring or use of social media in investigations, for the purposes of the Prevent programme, including for reputational management. (please confirm if you do not have one, and which do apply)

2. Does your University either conduct overt (ie students are informed) and/or covert (students are not explicitly informed at the time of the surveillance) social media intelligence gathering?

a. If yes (2), please specify whether this includes profiling individuals, conducting investigations, monitoring individuals, monitoring groups, monitoring locations, gathering intelligence, for recruitment purposes, or purposes of reputational risk, or state what it is if other.

b. If your University does conduct social media intelligence/monitoring, please specify which social media may be in scope.

c. Does your University conduct social media monitoring exclusively for the purposes of the Prevent programme?

d. If yes, to c. if the University has conducted covert social media monitoring, for the purposes of the Prevent programme, please confirm the number of any warrants obtained in the last two years for this purpose, or police or Home Office requests to do so, if any or none.

3. If you conduct social media intelligence relating to social media platforms, please provide a copy of:

a. Relevant [sections of the] privacy policy;
b. the data protection impact assessment;
c. privacy impact assessment;
d. equality and human rights impact assessment
e. training materials for those conducting social media surveillance

Please state if you do not have any of the above.

4. Please confirm whether or not your University uses software and/or hardware to conduct social network / social media monitoring and/or in relation to sentiment analysis on social media.

a. If yes, please state the name of the company / provider.

b. If no, please state whether the University has developed internal methods to conduct automated analysis of social media / social network monitoring.

5. Please confirm, if not stated already in the above, the policy on deletion of data obtained from social networking sites.

6. If not already set out in the guidance documents above, please explain:

a. In what areas of the University’s work social media monitoring is used (ie finance department)
b. What criteria must be satisfied in order for social media monitoring to be carried out
c. Who must authorise the request to conduct social media monitoring
d. What is the process for conducting social media monitoring
e. How long is data collected and retained?
f. Is there any process for requesting deletion by the subject (person whose social media is surveilled)?

7. Please state how regularly social media monitoring is used, on what volume of individuals (ie targeted for individual situations or every students on the network) Please provide the figures as available, preferably in excel, and by month or on the available basis you have, since January 2016.

8. Please provide the organisational name of any third party or authority to whom such information gathered has been passed on, and which information types (e.g. name, report of X) in the time period since the University has undertaken such monitoring. (For example but not only: Since January 2016 -- X number of referals to Student disciplinary boards, X to internal student loans administration, X to external student loan administration (Student Loans Company or other), HESA, the OfS, Other universities, Police, the Home Office.) etc.

9. If the university does monitor students' social media, please cofirm if the same policy has continued and been applied since March 23, 2020 (lockdown) in the COVID-19 crisis?

Thank you for your consideration.
Sincerely,

Jen Persson

Information Compliance Shared mailbox, Bangor University

Diolch am eich neges. Mae staff y Brifysgol yn gweithio o adref ar hyn o
bryd, ac oherwydd hynny, y dull gorau o gysylltu â ni fydd drwy e-bost.
Byddwn yn ymateb mor fuan â phosib i'ch ymholiad.

 

Ar gyfer ymholiadau'r Iechyd a Diogelwch cysylltwch â
[1][email address]

 

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Ar gyfer ymholiadau sy’n gysylltiedig â Rhyddid Gwybodaeth cysylltwch â
[3][Bangor University request email]

 

Ar gyfer ymholiadau yn ymwneud â chwynion cysylltwch â
[4][email address]

Ar gyfer ymholiadau yn ymwneud ag apeliadau academaidd cysylltwch  â 
[email address]

 

 

Diolch,

Gwenan

 

 

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Thank you.

 

 

Gwenan

 

Mae croeso i chi gysylltu gyda'r Brifysgol yn Gymraeg neu Saesneg

You are welcome to contact the University in Welsh or English

Rhif Elusen Gofrestredig 1141565 - Registered Charity No. 1141565

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Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2049

 

Dear Jen Persson,

 

Thank you for your Freedom of Information request, received by email on
the 2^nd June 2020.

 

We will now consider your request and you will receive the information
requested within the statutory timescale of 20 working days, as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing reference to a third party.

 

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment, and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

 

If the information you requested contains reference to a third party, then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

 

If you have any queries please contact us.

 

Kind regards,

Compliance Team

 

[1]http://www.bangor.ac.uk/emailtpl/logo-a2... Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: [2][Bangor University request email] Email: [8][Bangor University request email]

Prifysgol Bangor, Bangor, Gwynedd, LL57 2DG Bangor University, Bangor, Gwynedd, LL57 2DG

Elusen Gofrestredig: Rhif 1141565 Registered Charity: No. 1141565

[3]http://www.bangor.ac.uk/emailtpl/twitter... [9]http://www.bangor.ac.uk/emailtpl/twitter...
[5]http://www.bangor.ac.uk/emailtpl/faceboo... [11]http://www.bangor.ac.uk/emailtpl/faceboo...

[7]FfRhA Aur [13]TEF Gold

 

 

 

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Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2049

 

Dear Jen Persson,

 

Further to your request for information, the University's response is
below:

 

 

1.            Provide a copy of your University policy for your
administrators or equivalent,  on the monitoring or use of social media in
investigations, for the purposes of the Prevent programme, including for
reputational management. (please confirm if you do not have one, and
which  do apply)

 

The University doesn’t have such a policy

 

2.            Does your University either conduct overt (ie students are
informed) and/or covert (students are not explicitly informed at the time
of the surveillance) social media intelligence gathering?

 

No

 

a.            If yes (2), please specify whether this includes profiling
individuals, conducting investigations, monitoring individuals, monitoring
groups, monitoring locations, gathering intelligence, for recruitment
purposes, or purposes of reputational risk, or state what it is if other.

 

N/A

 

b.            If your University does conduct social media
intelligence/monitoring, please specify which social media may be in
scope.

 

N/A

 

c.             Does your University conduct social media monitoring
exclusively for the purposes of the Prevent programme?

 

No

 

d.            If yes, to c. if the University has conducted covert social
media monitoring, for the purposes of the Prevent programme, please
confirm the number of any warrants obtained in the last two years for this
purpose, or police or Home Office requests to do so, if any or none.

 

N/A

 

3.            If you conduct social media intelligence relating to social
media platforms, please provide a copy of:

 

N/A

 

a. Relevant [sections of the] privacy policy;

b. the data protection impact assessment;

c. privacy impact assessment;

d. equality and human rights impact assessment

e. training materials for those conducting social media surveillance

               

4.            Please confirm whether or not your University uses software
and/or hardware to conduct social network / social media monitoring and/or
in relation to sentiment analysis on social media.

 

No

 

a.            If yes, please state the name of the company / provider.

 

 

b.            If no, please state whether the University has developed
internal methods to conduct automated analysis of social media / social
network monitoring.

 

No

 

5.            Please confirm, if not stated already in the above, the
policy on deletion of data obtained from social networking sites.

 

N/A

 

6.            If not already set out in the guidance documents above,
please explain:

 

a. In what areas of the University’s work social media monitoring is used
(ie finance department)

b. What criteria must be satisfied in order for social media monitoring to
be carried out

c. Who must authorise the request to conduct social media monitoring

d. What is the process for conducting social media monitoring

e. How long is data collected and retained?

f. Is there any process for requesting deletion by the subject (person
whose social media is surveilled)?

 

7.            Please state how regularly social media monitoring is used,
on what volume of individuals (ie targeted for individual situations or
every students on the network) Please provide the figures as available,
preferably in excel, and by month or on the available basis you have,
since January 2016.

 

N/A

 

8.            Please provide the organisational name of any third party or
authority to whom such information gathered has been passed on, and which
information types (e.g. name, report of X) in the time period since the
University has undertaken such monitoring. (For example but not only:
Since January 2016 -- X number of referrals to Student disciplinary
boards, X to internal student loans administration, X to external student
loan administration (Student Loans Company or other), HESA, the OfS, Other
universities, Police, the  Home Office.) etc.

 

N/A

 

9.            If the university does monitor students' social media,
please confirm if the same policy has continued and been applied since
March 23, 2020 (lockdown) in the COVID-19 crisis?

 

N/A

 

 

 

Please note that the University has a formal complaints procedure. If you
are unhappy with the service you have received in relation to your request
and wish to make a complaint or request a review of our decision you
should write to the University’s Governance & Compliance Office in the
first instance ([1][Bangor University request email]) explaining the grounds
for your complaint. In line with guidance from the Information
Commissioner’s Office, an appeal request must be submitted within two
months of the University’s final response to this Freedom of Information
Act request.

 

Kind regards,

Compliance Team

 

[2][IMG] Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: Email:
[3][Bangor University request email] [9][Bangor University request email]

Prifysgol Bangor, Bangor, Bangor University, Bangor,
Gwynedd, LL57 2DG Gwynedd, LL57 2DG

Elusen Gofrestredig: Rhif 1141565 Registered Charity: No. 1141565

[4][IMG][5]@prifysgolbangor [10][IMG][11]@BangorUni
[6][IMG][7]/PrifysgolBangor [12][IMG][13]/BangorUniversity

[8]FfRhA Aur [14]TEF Gold

 

 

 

 

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